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Constellation

Refrigerator MN: RF263BEAESR Flashing Temperature

My refrigerator MN: RF263BEAESR continuously flashes 40 deg F (or whichever temperature I set it at). I have tried reseting several times, no joy. The actual fridge and freezer temperatures are sporadic, one day everything in the fridge is frozen and the next day things are thawing in the freezer. I see random mentions of a lawsuit or recall for this model. Is there any information on this issue? 

1 REPLY 1
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Samsung Moderator
Samsung Moderator

Re: Refrigerator MN: RF263BEAESR Flashing Temperature

Perform the following:

  1. Verify the door has not been left open.
  2. Verify the seals around the door are not dirty. Dirty seals can cause gaps large enough to let in warm air, which affects cooling.
    • If the seals are dirty, clean them and allow 24 hours to regain temp.  
    • If the seals are damaged, service is required.
  3. Cut the power to the refrigerator for 2 minutes (unplug it or flip the circuit breaker), and then restore power. If after 3 hours, the fridge is still not cooling, service is required.
  4. Turn on the Power Cool and Freeze to see if that will help, if not service is required

Make sure that the unit is leveled. A properly leveled unit can prevent potential cooling issues, noises, or leaks, your refrigerator needs to be level. This link below will show you how to level your fridge and make minor leveling adjustments

 

https://www.samsung.com/us/support/answer/ANS00062321/ 

 

 

 

If the above troubleshooting steps didn't help, here are some service options:

 

- If your unit was recently purchased, you can check with your retailer on their return/exchange process.

- If you have an extended warranty you can reach out to them to have service set up.

- If you're within the one year warranty, you can private message one of our moderators with your full model and serial number to have service set up. http://bit.ly/33ipYnO

-If the unit is out of warranty, you can use the following link below to request service or contact our phone support line at 1-800-Samsung to have service set up for you:

https://www.samsung.com/us/support/service/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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