I started having issues with my new refrigerator's ice maker last week. It is only about 6 months old. I was impacted by Hurricane Harvey and replaced the old fridge with this updated Samsung Flex from Best Buy. It seems I may have been devastated twice. Once by the Hurricane, a second time by this lemon refrigerator. The ice jams on the side of the ice maker and a thick layer of frost accumulates on the bottom of the ice maker. End results are no ice. I try to dissolve the ice every two -three days and remove the buildup. I wish Samsung executives would come and check the ice maker every two -three days themselves. Is there something I can do? Can Samsung do a service call to replace or fix at no cost. My fridge is not even 8 months old. Super Bummer.
It seems calling Samsung service does nothing but delay until after warranty expires and a true fix does not even exists. HELP. Does a true fix exist or am I just stuck with this poorly designed and engineered gadget?
Samsung RF23J9011SR/AA has been very disappointing for me. Along with that, Lowes warranty staff stretch the limits of consumer protection and satisfaction. I have had service technicians repair the ice maker three times for same issue of ice build up in the box, along with frost at back of refrigerator. It is evident in my instance this model is a lemon, with poor design. My Lowes warranty states that if my product requires a 4th visit (which this is), they will issue payment for retail replacement cost. However, person I spoke with says they need to come out a 4th time, which is not my interpretation. Samsung (for selling poorly designed product) and Lowes (for not honoring warranty) are responsible for this mess.
I just called for this problem on my RF23J9011SR and they were all set to send a tech out... For a charge! When I asked about the lawsuit and it being a known issue, they said that because they do not have the information about the lawsuit on their website, that it is then considered, "un-verified". How convenient. Good thing I have a home warranty!
I will say that this response dramatically impacts my desire to buy future Samsung products... combine this with the exploding washing machines and...