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Samsung Moderator
Samsung Moderator

Re: Refrigerator Model RF23J9011SR/AA ice maker issues

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Could you send us a private message with your model and serial number?  http://bit.ly/2ihPL97


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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userFlvak1NBHt
Asteroid

Re: Refrigerator Model RF23J9011SR/AA ice maker issues

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I started having issues with my new refrigerator's ice maker last week.  It is only about 6 months old.  I was impacted by Hurricane Harvey and replaced the old fridge with this updated Samsung Flex from Best Buy.  It seems I may have been devastated twice.  Once by the Hurricane, a second time by this lemon refrigerator.  The ice jams on the side of the ice maker and a thick layer of frost accumulates on the bottom of the ice maker.  End results are no ice.  I try to dissolve the ice every two -three days and remove the buildup.  I wish Samsung executives would come and check the ice maker every two -three days themselves.  Is there something I can do?  Can Samsung do a service call to replace or fix at no cost.  My fridge is not even 8 months old.  Super Bummer.

It seems calling Samsung service does nothing but delay until after warranty expires and a true fix does not even exists.  HELP.  Does a true fix exist or am I just stuck with this poorly designed and engineered gadget?

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Samsung Moderator
Samsung Moderator

Re: Refrigerator Model RF23J9011SR/AA ice maker issues

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@ userFlvak1NBHt I would be happy to investigate this. Can you send a private message with the full model and serial numbers of the refrigerator? https://bit.ly/2mQxylV

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usern1HCaev0Al
Constellation

Re: Refrigerator Model RF23J9011SR/AA ice maker issues

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I am having the same issue. How do I get my ice maker fixed? I would have never purchased if i knew it was defective. 

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Samsung Moderator
Samsung Moderator

Re: Refrigerator Model RF23J9011SR/AA ice maker issues

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@usern1HCaev0Al   Please send the model and serial numbers to this PM Link.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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user2bm8Mywcny
Astronaut

Re: Refrigerator Model RF23J9011SR/AA ice maker issues

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Samsung RF23J9011SR/AA has been very disappointing for me.  Along with that, Lowes warranty staff stretch the limits of consumer protection and satisfaction.  I have had service technicians repair  the ice maker three times for same issue of ice build up in the box, along with frost at back of refrigerator.  It is evident in my instance this model is a lemon, with poor design.  My Lowes warranty states that if my product requires a 4th visit (which this is), they will issue payment for retail replacement cost.  However, person I spoke with says they need to come out a 4th time, which is not my interpretation.  Samsung (for selling poorly designed product) and Lowes (for not honoring warranty) are responsible for this mess. 

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userTexas
Constellation

Re: Refrigerator Model RF23J9011SR/AA ice maker issues

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Here's a link to the service bulletin if you don't want to sign up for a SCRIBD account.

https://members.msaworld.com/wp-content/uploads/sites/3/2018/12/ASC20170602002_V3.pdf

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userKLcBAHiuxT
Constellation

Re: Refrigerator Model RF23J9011SR/AA ice maker issues

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I just called for this problem on my RF23J9011SR and they were all set to send a tech out... For a charge!  When I asked about the lawsuit and it being a known issue, they said that because they do not have the information about the lawsuit on their website, that it is then considered, "un-verified".  How convenient.  Good thing I have a home warranty!

I will say that this response dramatically impacts my desire to buy future Samsung products...  combine this with the exploding washing machines and...

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userlsUUoFF1ko
Astronaut

Re: Refrigerator Model RF23J9011SR/AA ice maker issues

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Yes I most definitely would like to be involved in a class action. [edit]

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usert7ZjIkqpKd
Constellation

Re: Refrigerator Model RF23J9011SR/AA ice maker issues

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There is one in the works that I found on line. I have the same refer and am still trying to get the ice maker work. 

 

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