cancel
Showing results for 
Search instead for 
Did you mean: 
userbIi7o3Ow3f
Astronaut

Re: Refrigerator Model RF23J9011SR/AA ice maker issues

JUMP TO SOLUTION

We bought ours in 2017 and after 2 years are ready to write off a $2500 appliance and replace it with a GE unit.  We have 5 Samsung tv’s ,  &  Samsung washer/ dryer but this ice maker issue has completely ruined the Samsung brand for me.  Never again for any appliance or electronics.

Reply
Loading...
userKZ63DbGaJw
Astronaut

Re: Refrigerator Model RF23J9011SR/AA ice maker issues

JUMP TO SOLUTION

Just got off the phone with Samsung, we bought our Samsung RF23J9011SR refrigerator in November of 2017. We had to have our ice maker repaired in July of 2018 because it would freeze up and not make ice. The technician said that this was a design flaw and that he is consistently fixing them.  Now today it’s April 2019 and the ice maker is freezing up again and not making ice. I called Samsung and they are saying it’s out of warranty and I have to pay?!? Really Samsung?!?? You didn’t fix it the first time!!! They said they would do me a 1 time favor and cover parts and labor. I told them there are all these complaints about this ice maker and they are saying that there is no recall on this!!! SMH 

Reply
Loading...
userN8joJ4cihG
Constellation

Re: Refrigerator Model RF23J9011SR/AA ice maker issues

JUMP TO SOLUTION

Who would pay 2900 hundred dollars for a refrigerator? Theres your first problem right there. That's like yall buying 1000 dollars phones and needing a ride to the store. You better put that phone on airplane mode and fly up outta my face.

Reply
Loading...
userOFMNy5s5Ji
Constellation

Re: Refrigerator Model RF23J9011SR/AA ice maker issues

JUMP TO SOLUTION

I'll tell you - I paid a bit more and, other than the icemaker,  I LOVE this fridge. Unfortunately, the icemaker is a huge feature and I am not happy that it's not operating properly. Will repost after my first (and hopefully final) first technician visit to find a fix.

Reply
Loading...
userOFMNy5s5Ji
Constellation

Re: Refrigerator Model RF23J9011SR/AA ice maker issues

JUMP TO SOLUTION

I could be the most naive person on the planet, but I just had an online chat (first contact with Samsung) about this fridge's icemaker and was ASSURED it would be resolved. Can it be they have recognized now that this is a problem with their fridge? I don't have six visits and no resolution.

Reply
Loading...
userOFMNy5s5Ji
Constellation

Re: Refrigerator Model RF23J9011SR/AA ice maker issues

JUMP TO SOLUTION

I think it only fair to give Samsung an opportunity to make it right. Will repost after!

Reply
Loading...
userKVwtctCdUy
Constellation

Re: Refrigerator Model RF23J9011SR/AA ice maker issues

JUMP TO SOLUTION

I also have this same fridge and, aside from the ice maker, the fridge works great for us. We bought the fridge in April of 2017 then in 2018 had the ice maker serviced for freezing over, It worked for a few months, then it begain freezing over again - for their part, Samsung did send the tech company back out "as a once time courtesy" to ensure the work was done correctly the first time (it was not). Unfortunately, the ice maker continues to feeze over despite the service ocmapny having (supposedly) repairing it twice now. See attached photo from this morning.5-13-19.jpg

At this point I am contemplating turing off the ie maker and purchasing a counter top ice maker - which is not something one would think you'd have to do only two years after purchase of such an expensive refidgerator unit as this. Sadly, the class action lawsuit seems to be going nowhere slowly and Samsung refuses to do anythign else to help consumers. I am simply out of ideas now...

Reply
Loading...
userE3ri3GRTUG
Constellation

Re: Refrigerator Model RF23J9011SR/AA ice maker issues

JUMP TO SOLUTION

Having same issue. Spent about an hour on phone with customer support in Feb.  Was assurred that reset woudl cure the problem. NOT SO. Been chipping and defrosting for months.  Samsung this needs resolution. You have my money and told me this would make ice.  I held up my end. It is time for you to do the same.

Reply
Loading...
Highlighted
userQKsILwhoUN
Constellation

Re: Refrigerator Model RF23J9011SR/AA ice maker issues

JUMP TO SOLUTION

I've been having this issue on and off as well. I purchased the fridge for my remod in December 2016, but didn't start using it until May 2017. Recently it's been needing to be completely defrosted every couple of weeks. Finally this weekend, it won't produce ice after the defrost that usually works. 

 

 

---Update---

After messaging Samsung about this, they put in a request for a tech to come out and it was fixed yesterday. The tech said that there's a new service bulliten, which came out two months ago, that in his optinion is much better than their previous fixes. They replaced the motherboard, ice maker, and drain tube on my fridge. They also sealed along the bottom of the ice area to prevent moisture from getting in.

Reply
Loading...
userM1aAyfKzZn
Asteroid

rf32fmqdbsr Ice Maker Not Working

JUMP TO SOLUTION

I bought my Samsung Refrigerator Model # RF28HFEDTSR/AA with 2 ice makers in Feb. 2018. For the last couple of weeks, neither ice maker is working. I've tried reseting, unplugging, turning on and off. Nothing seems to work. The water line is not frozen, water dispenses without a problem. I've changed the filter, re-installed the filter, nothing! For what I paid, this should have lasted much longer!

 

Any help or advice would be appreciated!

Reply
Loading...