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userqPOQkqYI9x
Astronaut

Refrigerator Model RF23J9011SR/AA ice maker issues

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After seeing all the posts about this refrigerator, I wish I would have done some more researcher. Ice maker started clumping up, now it just stopped working. Has anyone had luck with Samsung replacing ice maker?  

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userWR8E4eHlgb
Astronaut

Re: Refrigerator Model RF23J9011SR/AA ice maker issues

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I BOUGHT MY REFRIGERATOR ON MARCH 13, 2017 PAID 2,753.24. I HAVE BEEN DEALING WITH THE ICE MAKER FOR OVER 6 MONTHS AND NOW THE WHOLE REFRIGERATOR STOPPED WORKING. DOES ANYONE HAVE ANY SUGGESTIONS ON TO WHAT I CAN DO?

IT WAS MADE IN 2015 SO THEIR IS NO WARRANTY AFTER THREE YEARS. ANY ADVICE WOULD BE GREAT

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userQ57wNTkPDd
Astronaut

Re: Refrigerator Model RF23J9011SR/AA ice maker issues

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Have the exact same issue.  Bought in 2016 and a month after warranty ended in 2017, the ice maker started freezing up.  Samsung just wants to send a repairman at my cost.  Everything I read it's a faulty design.  Tried discussing this with Samsung Reps and they won't discuss it   

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Samsung Moderator
Samsung Moderator

Re: Refrigerator Model RF23J9011SR/AA ice maker issues

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@userQ57wNTkPDd Please send a private message with the full model code and serial number of the refrigerator. http://bit.ly/2XERsky

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userCR8o0d18Ii
Astronaut

Re: Refrigerator Model RF23J9011SR/AA ice maker issues

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Same! I had to replace my ice maker today, Is there an open class action? I am getting nowhere with the online chat agent. 

 

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ELcalifornia
Astronaut

Re: Refrigerator Model RF23J9011SR/AA ice maker issues

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Hi glbartle1-

I am having similar issues with my ice maker (doesn't dispense ice anymore).  It actually started dripping tiny bits of water.  My wife had used all the ice and now, ice is no longer being made.  I'm having a service person from Samsung coming by next week.  I'll post as I find more information.  Fortunately, the refridgerator is with the 1-year warranty period.  As I read through the blogs, it does appear that this issue is a systemic design issue and there probably needs to be a recall on the Ice Making unit.  Maybe there is a recall, and I'm not aware of it.  More to come after service comes next week.  Oh, btw - the model is RF22K9381SG/AA. Thanks for your post. 

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Samsung Moderator
Samsung Moderator

Re: Refrigerator Model RF23J9011SR/AA ice maker issues

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Would you happen to have a transaction number for the repair?  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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userBwThb6mZT1
Astronaut

Re: Refrigerator Model RF23J9011SR/AA ice maker issues

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I am having the same issue with my refrigerator,p urchased in 2017.  Cans omeone at Samsung please let us know how to resolve this issue?

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Samsung Moderator
Samsung Moderator

Re: Refrigerator Model RF23J9011SR/AA ice maker issues

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Please send a private message with the serial number of the refrigerator. http://bit.ly/2XERsky

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usergTbaLx5KSS
Constellation

Re: Refrigerator Model RF23J9011SR/AA ice maker issues

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I have the same issue ice maker freezing up defrost it and push reset button and still freezes up. 

ice maker model DA97-12317A this happened just after the warranty went out on it. 

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