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Samsung Moderator
Samsung Moderator

Re: Refrigerator Model RF23J9011SR/AA ice maker issues

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Would you happen to have a transaction number for the repair?  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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userBwThb6mZT1
Astronaut

Re: Refrigerator Model RF23J9011SR/AA ice maker issues

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I am having the same issue with my refrigerator,p urchased in 2017.  Cans omeone at Samsung please let us know how to resolve this issue?

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Samsung Moderator
Samsung Moderator

Re: Refrigerator Model RF23J9011SR/AA ice maker issues

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Please send a private message with the serial number of the refrigerator. http://bit.ly/2XERsky

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usergTbaLx5KSS
Constellation

Re: Refrigerator Model RF23J9011SR/AA ice maker issues

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I have the same issue ice maker freezing up defrost it and push reset button and still freezes up. 

ice maker model DA97-12317A this happened just after the warranty went out on it. 

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Samsung Moderator
Samsung Moderator

Re: Refrigerator Model RF23J9011SR/AA ice maker issues

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@usergTbaLx5KSS Please send a private message with the full model code and the serial number of the refrigerator. http://bit.ly/2XERsky

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beartrack
Constellation

Re: Refrigerator Model RF23J9011SR/AA ice maker issues

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Have a relatively new, refrigerator with ice maker issues. Seems like common problem.

is the class action suit an option

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Re: Refrigerator Model RF23J9011SR/AA ice maker issues

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My story is the same as the original poster. Even though Samsung replaced the entire ice maker mechanism (as a "one time courtesy") in the Spring of 2019, I still have the same problem. Water drips from ice c h u t e, ice maker freezes up every few weeks and stops making ice. At the time I thought Samsung was kind to do this even though my fridge was right out of warranty.

 

Gotta say, the Dish Network techs who work with Samsung are very thourough and have all the right tools (ipad type tablet, probes, temp gauges, steamer). Unfortunatly they can't fix something that is so flawed.

 

So even if they "take care of you" it doesn't help in the long run. What I have to do is get out a steam cleaner (similar to the one the Dish Network tech used) every few weeks and melt the block of ice.

 

The sad thing is at one point Samsung said they would replace my fridge for a new one, but a few days later they backtracked and said they couldn't do that. Huge disapointment.

Basically, the options are to wait for a recall or write the thing off and sell it as a nice fridge with non-functioning ice maker.

 

 

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userivKV2sAoEK
Constellation

Re: Refrigerator Model RF23J9011SR/AA ice maker issues

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We purchased this model in April 2017 and in the past few months it first started to spit out a little water when trying to get ice, then providing ice, to now nothing. The auger spins but no ice. 

Seems like there’s a recurring theme with this product. I would expect Samsung to stand behind its products. It is not unreasonable to think that a $3,000 refrigerator would provide more than a couple of years of service.

Samsung, what’s the deal here?

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Samsung Moderator
Samsung Moderator

Re: Refrigerator Model RF23J9011SR/AA ice maker issues

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@userivKV2sAoEK I totally understand the frustrations. I want to look into this for you. Could you send me a private message with your full model and serial number?

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userHj1G1qyamI
Constellation

Re: Refrigerator Model RF23J9011SR/AA ice maker issues

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Same exact issues and this is posted everywhere on internet - agree Samsung needs to own up to the defect. 

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