cancel
Showing results for 
Search instead for 
Did you mean: 
userCR8o0d18Ii
Astronaut

Re: Refrigerator Model RF23J9011SR/AA ice maker issues

JUMP TO SOLUTION

Same! I had to replace my ice maker today, Is there an open class action? I am getting nowhere with the online chat agent. 

 

Reply
Loading...
ELcalifornia
Astronaut

Re: Refrigerator Model RF23J9011SR/AA ice maker issues

JUMP TO SOLUTION

Hi glbartle1-

I am having similar issues with my ice maker (doesn't dispense ice anymore).  It actually started dripping tiny bits of water.  My wife had used all the ice and now, ice is no longer being made.  I'm having a service person from Samsung coming by next week.  I'll post as I find more information.  Fortunately, the refridgerator is with the 1-year warranty period.  As I read through the blogs, it does appear that this issue is a systemic design issue and there probably needs to be a recall on the Ice Making unit.  Maybe there is a recall, and I'm not aware of it.  More to come after service comes next week.  Oh, btw - the model is RF22K9381SG/AA. Thanks for your post. 

Reply
Loading...
Samsung Moderator
Samsung Moderator

Re: Refrigerator Model RF23J9011SR/AA ice maker issues

JUMP TO SOLUTION

Would you happen to have a transaction number for the repair?  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Reply
Loading...
userBwThb6mZT1
Astronaut

Re: Refrigerator Model RF23J9011SR/AA ice maker issues

JUMP TO SOLUTION

I am having the same issue with my refrigerator,p urchased in 2017.  Cans omeone at Samsung please let us know how to resolve this issue?

Reply
Loading...
Samsung Moderator
Samsung Moderator

Re: Refrigerator Model RF23J9011SR/AA ice maker issues

JUMP TO SOLUTION

Please send a private message with the serial number of the refrigerator. http://bit.ly/2XERsky



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Reply
Loading...
usergTbaLx5KSS
Constellation

Re: Refrigerator Model RF23J9011SR/AA ice maker issues

JUMP TO SOLUTION

I have the same issue ice maker freezing up defrost it and push reset button and still freezes up. 

ice maker model DA97-12317A this happened just after the warranty went out on it. 

Reply
Loading...
Samsung Moderator
Samsung Moderator

Re: Refrigerator Model RF23J9011SR/AA ice maker issues

JUMP TO SOLUTION

@usergTbaLx5KSS Please send a private message with the full model code and the serial number of the refrigerator. http://bit.ly/2XERsky



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Reply
Loading...
beartrack
Constellation

Re: Refrigerator Model RF23J9011SR/AA ice maker issues

JUMP TO SOLUTION

Have a relatively new, refrigerator with ice maker issues. Seems like common problem.

is the class action suit an option

Reply
Loading...

Re: Refrigerator Model RF23J9011SR/AA ice maker issues

JUMP TO SOLUTION

My story is the same as the original poster. Even though Samsung replaced the entire ice maker mechanism (as a "one time courtesy") in the Spring of 2019, I still have the same problem. Water drips from ice c h u t e, ice maker freezes up every few weeks and stops making ice. At the time I thought Samsung was kind to do this even though my fridge was right out of warranty.

 

Gotta say, the Dish Network techs who work with Samsung are very thourough and have all the right tools (ipad type tablet, probes, temp gauges, steamer). Unfortunatly they can't fix something that is so flawed.

 

So even if they "take care of you" it doesn't help in the long run. What I have to do is get out a steam cleaner (similar to the one the Dish Network tech used) every few weeks and melt the block of ice.

 

The sad thing is at one point Samsung said they would replace my fridge for a new one, but a few days later they backtracked and said they couldn't do that. Huge disapointment.

Basically, the options are to wait for a recall or write the thing off and sell it as a nice fridge with non-functioning ice maker.

 

 

Reply
Loading...
userivKV2sAoEK
Constellation

Re: Refrigerator Model RF23J9011SR/AA ice maker issues

JUMP TO SOLUTION

We purchased this model in April 2017 and in the past few months it first started to spit out a little water when trying to get ice, then providing ice, to now nothing. The auger spins but no ice. 

Seems like there’s a recurring theme with this product. I would expect Samsung to stand behind its products. It is not unreasonable to think that a $3,000 refrigerator would provide more than a couple of years of service.

Samsung, what’s the deal here?

Reply
Loading...