Just got off the phone with Samsung, we bought our Samsung RF23J9011SR refrigerator in November of 2017. We had to have our ice maker repaired in July of 2018 because it would freeze up and not make ice. The technician said that this was a design flaw and that he is consistently fixing them. Now today it’s April 2019 and the ice maker is freezing up again and not making ice. I called Samsung and they are saying it’s out of warranty and I have to pay?!? Really Samsung?!?? You didn’t fix it the first time!!! They said they would do me a 1 time favor and cover parts and labor. I told them there are all these complaints about this ice maker and they are saying that there is no recall on this!!! SMH
Who would pay 2900 hundred dollars for a refrigerator? Theres your first problem right there. That's like yall buying 1000 dollars phones and needing a ride to the store. You better put that phone on airplane mode and fly up outta my face.
I'll tell you - I paid a bit more and, other than the icemaker, I LOVE this fridge. Unfortunately, the icemaker is a huge feature and I am not happy that it's not operating properly. Will repost after my first (and hopefully final) first technician visit to find a fix.
I could be the most naive person on the planet, but I just had an online chat (first contact with Samsung) about this fridge's icemaker and was ASSURED it would be resolved. Can it be they have recognized now that this is a problem with their fridge? I don't have six visits and no resolution.
I also have this same fridge and, aside from the ice maker, the fridge works great for us. We bought the fridge in April of 2017 then in 2018 had the ice maker serviced for freezing over, It worked for a few months, then it begain freezing over again - for their part, Samsung did send the tech company back out "as a once time courtesy" to ensure the work was done correctly the first time (it was not). Unfortunately, the ice maker continues to feeze over despite the service ocmapny having (supposedly) repairing it twice now. See attached photo from this morning.
At this point I am contemplating turing off the ie maker and purchasing a counter top ice maker - which is not something one would think you'd have to do only two years after purchase of such an expensive refidgerator unit as this. Sadly, the class action lawsuit seems to be going nowhere slowly and Samsung refuses to do anythign else to help consumers. I am simply out of ideas now...
It identical to our ice maker. Unfortunately there is no way to turn off the ice maker per se, only the delivery through the door. It will continue to have the ice buildup inside. (I tried this). I can't ever recommend buying a Samsung appliance due to lack of support for a poorly engineered/designed product that evidently has many people upset and they fail to support.
UPDATE - Samsung provided warranty service for the ice maker. It has been redesigned/engineered and updated the service instructions. It was replaced with the updated unit yesterday and is again making ice and NOT freezing over. We have used Samsung since living in Korea and like the brand, so was very frustrated with this problem. We have numerous appliances and electronic products that are Samsung. Hope the new design resolved the issue for the long term. Thank you Samsung for getting this right.
Having same issue. Spent about an hour on phone with customer support in Feb. Was assurred that reset woudl cure the problem. NOT SO. Been chipping and defrosting for months. Samsung this needs resolution. You have my money and told me this would make ice. I held up my end. It is time for you to do the same.
I've been having this issue on and off as well. I purchased the fridge for my remod in December 2016, but didn't start using it until May 2017. Recently it's been needing to be completely defrosted every couple of weeks. Finally this weekend, it won't produce ice after the defrost that usually works.
After messaging Samsung about this, they put in a request for a tech to come out and it was fixed yesterday. The tech said that there's a new service bulliten, which came out two months ago, that in his optinion is much better than their previous fixes. They replaced the motherboard, ice maker, and drain tube on my fridge. They also sealed along the bottom of the ice area to prevent moisture from getting in.
I bought my Samsung Refrigerator Model # RF28HFEDTSR/AA with 2 ice makers in Feb. 2018. For the last couple of weeks, neither ice maker is working. I've tried reseting, unplugging, turning on and off. Nothing seems to work. The water line is not frozen, water dispenses without a problem. I've changed the filter, re-installed the filter, nothing! For what I paid, this should have lasted much longer!
Any help or advice would be appreciated!