Original topic:

Refrigerator Model SRF527DSLS

(Topic created: 01-12-2024 10:12 PM)
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DownieDoyles7
Constellation
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Kitchen and Family Hub

IMG_0654.jpegIMG_0655.jpegHello,

One side of our fridge door support brackets have broken, snapped and so we can no longer insert the water holder. Not only is this disappointing I am unsure how it can be fixed? 

Can you let me know if this is a common problem with this type of fridge and how it can be fixed please.

I have attached photos.

Thank you,

Katie Downie

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Samsung_Moderator
Community Manager
Community Manager
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Kitchen and Family Hub

Hello @DownieDoyles7! Thank you for reaching out! I see how this can be frustrating with this occurring. Is something that will require service. Depending on your warranty you will have a couple of options. 

 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/

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1 Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Kitchen and Family Hub

Hello @DownieDoyles7! Thank you for reaching out! I see how this can be frustrating with this occurring. Is something that will require service. Depending on your warranty you will have a couple of options. 

 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/