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Refrigerator RF22A4221SR Won't connect to WiFi or Smarthings App

(Topic created: 2 weeks ago)
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mimi67
Constellation
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Kitchen and Family Hub

Just purchase my new Refrigerator RF22A4221SR.  However i am having issue with connecting to Wi-Fi . I had no issues with my washer & dryer is just the refrigerator. Please help. 

Thank you, 

Mimi

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Samsung_Moderator
Community Manager
Community Manager
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Kitchen and Family Hub

Hello and Welcome to our Community. I definitely understand your concern regarding the Wi-Fi and SmartThings connection. I would like to ensure when setting up the refrigerator/ connecting to the Wi-Fi that you log in to your Samsung account. You can also create a Samsung account if you do not have one as this will be required.

In addition, with the concern expressed you are having with SmartThings, there is a dedicated SmartThings Community that is very helpful. You can click the link below to access their Community directly- 

https://community.smartthings.com/ 

Please feel free to keep us updated. 

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Samsung_Moderator
Community Manager
Community Manager
Options
Kitchen and Family Hub

Hello and Welcome to our Community. I definitely understand your concern regarding the Wi-Fi and SmartThings connection. I would like to ensure when setting up the refrigerator/ connecting to the Wi-Fi that you log in to your Samsung account. You can also create a Samsung account if you do not have one as this will be required.

In addition, with the concern expressed you are having with SmartThings, there is a dedicated SmartThings Community that is very helpful. You can click the link below to access their Community directly- 

https://community.smartthings.com/ 

Please feel free to keep us updated.