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user823WAfJ9c8
Constellation

Re: Refrigerator RF261BEAEBC/AA - Icemaker Problem

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We tried turning off the ice off button  but it won’t shut off . How do you Turn the ice off button off. 

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Samsung Moderator
Samsung Moderator

Re: Refrigerator RF261BEAEBC/AA - Icemaker Problem

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@user823WAfJ9c8; Do you have the same model number as the subject line? Make sure you are holding the Ice Off button for about 5-8 seconds. 


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user823WAfJ9c8
Constellation

Re: Refrigerator RF261BEAEBC/AA - Icemaker Problem

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Yes I do have the same model no. I tried holding the ice off button for 10 seconds and it’s still on.
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Samsung Moderator
Samsung Moderator

Re: Refrigerator RF261BEAEBC/AA - Icemaker Problem

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If you press the button repeatedly, does it at least respond?  


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usermwaSZlY6po
Constellation

Re: Refrigerator RF261BEAEBC/AA - Icemaker Problem

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Mine has done this for years....

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userbTzUtiDTg7
Constellation

Re: Refrigerator RF261BEAEBC/AA - Icemaker Problem

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You have my sympathy! We have had repair people out for our ice maker at least 6 times! They've replaced EVERYTHING having to do with the ice maker. It seems to be working now, after they replaced the ice maker "mother board" (no joke!). Good luck, and I hope you have an extended warranty! And if you do, I hope it's not with Sears, as these people are down right rude! They've hung up on my wife 3 times.
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user7H6znevzdj
Astronaut

Re: Refrigerator RF261BEAEBC/AA - Icemaker Problem

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I have a problem with the ice maker i dont have no ice

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user7H6znevzdj
Astronaut

Re: Refrigerator RF261BEAEBC/AA - Icemaker Problem

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Samsung Moderator
Samsung Moderator

Re: Refrigerator RF261BEAEBC/AA - Icemaker Problem

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Could you provide the model of your fridge?  


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Samsung Moderator
Samsung Moderator

Re: Refrigerator RF261BEAEBC/AA - Icemaker Problem

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Good Morning. Have you had time to provide us with the information we requested yesterday? 

Community Guidelines: https://us.community.samsung.com/t5/Welcome-Blog/Samsung-Community-General-Guidelines/ba-p/459817
Terms of Service: https://us.community.samsung.com/t5/Welcome-Blog/Samsung-Community-Terms-and-Conditions/ba-p/460091
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