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userlbGK5OAPj3
Asteroid

Refrigerator RF263BEAESG/AA-Ice Maker Problem

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My 1.5 year old Samsung refrigerator icemaker stopped dropping ice.  The tray fills but the ice will not automatically drop.  If the reset button is manually pressed, the motor starts, the ice drops and the tray refills.  Then a chime sounds.  The temperature is set at 2 degrees.  Water pressure is good and the filter is new.  Ideas?

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userlbGK5OAPj3
Asteroid

Re: Refrigerator RF263BEAESG/AA-Ice Maker Problem

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Repairman came today and replaced the icemaker.  It is working as it should.

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9 REPLIES 9
Samsung Moderator
Samsung Moderator

Re: Refrigerator RF263BEAESG/AA-Ice Maker Problem

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If ice only drops from the ice maker if the test/reset button on the ice maker is pressed, verify that the Ice Off icon is not illuminated on the display panel. When Ice Off is enabled, the ice maker is turned off. However, when pressing the test button, the ice maker will harvest any ice that is in its ice tray.

To verify that the control panel is working properly, enable and then disable the Ice Off function.

 

On rare occasions, Ice Off may be enabled but the display indicator no longer functions correctly. In this case, service is required.

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userlbGK5OAPj3
Asteroid

Re: Refrigerator RF263BEAESG/AA-Ice Maker Problem

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Ice-off works properly and is extinguished.  

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Samsung Moderator
Samsung Moderator

Re: Refrigerator RF263BEAESG/AA-Ice Maker Problem

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Out of curiousity. have you tried removing the water filter and then getting ice?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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userlbGK5OAPj3
Asteroid

Re: Refrigerator RF263BEAESG/AA-Ice Maker Problem

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Yes.  No change with or without filter.

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Samsung Moderator
Samsung Moderator

Re: Refrigerator RF263BEAESG/AA-Ice Maker Problem

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Could you send us a private message with the serial number?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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userlbGK5OAPj3
Asteroid

Re: Refrigerator RF263BEAESG/AA-Ice Maker Problem

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Repairman came today and replaced the icemaker.  It is working as it should.

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userWyphvOAhwi
Constellation

Re: Refrigerator RF263BEAESG/AA-Ice Maker Problem

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Saw your problem with the ice maker.  I'm having the same problem.  Did you have to call a repairman or have the ice maker replaced?  Thank  you.

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userqdobouvo70
Constellation

Re: Refrigerator RF263BEAESG/AA-Ice Maker Problem

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Mine is having same problem. I have thawed it out several times and seems to work for awhile then stops again  i think mine may freeze up  gets excess ice build up. Not sure if i should just replace it

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user0z1kmAyfLv
Asteroid

Re: Refrigerator RF263BEAESG/AA-Ice Maker Problem

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