I purchased my Samsung Refrigerator from Best Buy and purchased a 5-year warranty. I had problems every 6 months with the ice maker. During the 5 years we had best buy come out about 10 times to replace the ice maker. Now 1 month after our 5-year warranty expired the compressor stopped working and the refrigerator and freezer don't cool at all.
I reached out to Samsung and have been going back and forth with their customer service who determined after 3 weeks of tickets that they cannot help me at all. They initially told me they would still honor the 5-year warranty as long as it was confirmed to be a problem in the sealed system. Because they do not have any authorized service centers in our local area, they suggested that I pay for repair from a company of my choosing then Samsung would reimburse me for all parts and labor.
I was able to get a company out who gave me a work order showing 2 items needed to be replaced the compressor and the filter dryer and with parts and labor coming to 700 dollars. I gave Samsung the work order and wanted permission to fix it with reimbursement or for them to send someone to fix it.
They ended up offering me a $540 e-coupon towards a new refrigerator and said that if I accepted their offer, then they would cancel my out of warranty repair. The offer said I would get the e-coupon in text and email within 24 hours. Fast forward a week later I still never received it. After multiple phone calls and an escalation to their supervisor it was determined that my e-coupon was rejected because I am passed their 5 years warranty and said they can no longer offer me the e-coupon or offer reimbursement. Samsung wasted 3 weeks of my time for nothing. Why didn't they tell me up front they couldn't do anything for me? Wasted 3 weeks and many hours on the phone and in chat for literally nothing. I learned my lesson never to buy a Samsung refrigerator.
Hi there, I can certainly understand your frustration with this. If you would like, you always have the option to reach out to any of the moderators here in a private message. We would be happy to review your case and provide any additional information or updates, as well as look for any alternative options that may be available. Just be sure to include your model and serial numbers, and any ticket numbers you have received, in your private message to help us assist you quicker.
Hi there, I can certainly understand your frustration with this. If you would like, you always have the option to reach out to any of the moderators here in a private message. We would be happy to review your case and provide any additional information or updates, as well as look for any alternative options that may be available. Just be sure to include your model and serial numbers, and any ticket numbers you have received, in your private message to help us assist you quicker.
