Original topic:

Refrigerator Snap Rings

(Topic created on: 11/7/19 5:51 PM)
userUxOgwCjHxx
Constellation
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Kitchen and Family Hub

Hi, I purchased a Samsung 4-Door French Door Refrigerator with Food Showcase (RF28R7351SR/AA) from Best Buy in September 2019. The right door is lower than the left door (see first photo). The manual says that I should be able to adjust the door height "using the provided snap rings" (see second photo). I see how the right door facade can be easily lifted and how a snap ring can be inserted. 

 

However, my refrigerator never came with any snap rings. I called the delivery company and they said the plastic package that contained the manual was all that was provided. There are no snap rings in that package. Did anyone else's refrigerator come with snap rings?

 

Thanks,

Eugene

 

door uneven.jpegmanual.jpeg

 

1 Solution


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SamsungLou
Samsung Moderator
Samsung Moderator
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Kitchen and Family Hub

Hello. If you are missing snap rings,  please double-check the accessory bag and any other bags that might have came with your unit. After double-checking the bags and the snap are still not there, if you are within the first 30 days of purchasing your unit,  feel free to reach out to us via one of the following options and with a link to our thread along with your full model and serial number so we can look into having the rings sent to you.

 

  1. Facebook Messenger: http://m.me/samsungsupport
  2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
  3. Samsung Moderator: http://bit.ly/33ipYnO

 

 

If your unit is out-of-warranty or past the thirty days of purchase,  I recommend reaching out to our part distributor, J & J Parts, at 800-627-4368 or visiting samsungparts.com to purchase the snap rings.


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34 Replies
userVGKpbZUwF0
Astronaut
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Kitchen and Family Hub

Same happened to me. I contacted the delivery people AND Samsung. The delivery guys had no idea. Samsung said they would send us the parts and never did...

Still looking for those parts to buy, but the manual doesn't show what part numbers they are. I expected more for a piece the costs over 3k...

userFCiuco1BU5
Constellation
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Kitchen and Family Hub

Same boat... extremely frustrating!! Talked to Samsung 4 times (each a month apart, me trying to followup on ticket status)...  the first call- they wanted evidence of purchase, second call- confirm what part, third call- weren't sure what size snap rings i needed, and 4th call - yeaaaa we don't have those, thats why it was not shipped to you. Really Samsung?! Should have went with LG. Smiley Frustrated Smiley Frustrated Smiley Frustrated

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userAKP9SAII64
Astronaut
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Kitchen and Family Hub

hi

  you can find the parts at www.samsungparts.com or ebay, or amazon.

i had the same problem were not included when derlivered called and they wanted to send someone to do the repair after 2 days of trying to get them just to mail them i brought them on ebay.

you can check what snap ring you need on above site. my unit is rf24r7201sr/aa the part# form my # and many others is DA99-04158A

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userx7ZrpblQkR
Constellation
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Kitchen and Family Hub

I had the same issue. I talked to support and they wanted me to schedule a service call. They said it would be free. But it's not free when I have to take time off of work so someone can put in a part that I could do in 2 seconds if the part was provided like it was supposed to be! Colossal waste of time! I found the part online for $1.25 + $9 shipping. Ugh. Not satisfied with Samsung right now. 

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user6KSezMG4WV
Constellation
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Kitchen and Family Hub

I am in the same boat.  Samsung referred me to Samsung Parts.  The website says the snap rings are discontinued. I just bought my refrigerator last month.  I called Samsung Parts (J&J) and chose the option to have them call me back.  My phone rang once and they never called back. I did this 2 days in a row and then emailed on the third day.  I still haven't got a response.  I love my refrigerator, but I hope this isn't an indication of the service I can expect from Samsung.

Very Frustrated!!!

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user6KSezMG4WV
Constellation
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Kitchen and Family Hub

Does anybody from Samsung read these posts? Or are we just venting?

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SamsungLou
Samsung Moderator
Samsung Moderator
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Kitchen and Family Hub

The adjustment rings are mostly standard across the french door refrigerators. They are available from our parts site at the following link.  http://www.samsungparts.com/Products/Parts_and_Accessories/PID-DA99-04158A.aspx?model=RF28R7351SR/AA


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user45sUZqBQa7
Constellation
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Kitchen and Family Hub

Will those rings (DA99-04158A) work on my model RF27T5501SR fridge? That fridge is not listed under "Supported Models" on the page. 

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Solution
SamsungLou
Samsung Moderator
Samsung Moderator
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Kitchen and Family Hub

Hello. If you are missing snap rings,  please double-check the accessory bag and any other bags that might have came with your unit. After double-checking the bags and the snap are still not there, if you are within the first 30 days of purchasing your unit,  feel free to reach out to us via one of the following options and with a link to our thread along with your full model and serial number so we can look into having the rings sent to you.

 

  1. Facebook Messenger: http://m.me/samsungsupport
  2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
  3. Samsung Moderator: http://bit.ly/33ipYnO

 

 

If your unit is out-of-warranty or past the thirty days of purchase,  I recommend reaching out to our part distributor, J & J Parts, at 800-627-4368 or visiting samsungparts.com to purchase the snap rings.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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