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Refrigerator Water Dispenser Leaking

(Topic created: 01-02-2022 08:07 AM)
userrWoTdBf4rw
Constellation
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Kitchen and Family Hub

We purchased new Samsungs appliances in Feb 2019 we have had issues with all of them. Our refrigerator model #FR26J7500SS has a leaky water dispenser. (It is not a little leaky)! We have used the trouble shooting guide the suggestions have not assisted in fixing the problem. We have resorted to a sponge in the tray to absorb the water that leaks out.  It appears that our refrigerator model is included in the class action lawsuit. I am so disappointed with our appliances. 

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SamsungCaleb
Samsung Moderator
Samsung Moderator
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Kitchen and Family Hub

Hello! I understand how this can be frustrating with your water dispenser leaking, just want to confirm have you tried the troubleshooting below? 

 

It's normal for the dispenser to drip for a few seconds immediately after dispensing water. Once the dispensing stops, leave the glass under the dispenser approximately 3-5 seconds to catch the drips. If the dispenser only drips water when you dispense ice, see our guide for troubleshooting.

 

The most common reasons for water dripping from the dispenser are:

  • Air is trapped in the water line when a water filter is replaced or the fridge is recently installed.
  • The refrigerator has some ice buildup or ice residue in the ice chute.
  • The ice chute does not form an airtight seal with the refrigerator.

This step is only needed if the doors were removed recently, such as during installation or during a move.

  1. Clean the ice chute and the seal.

    Make sure that all residual ice is cleared out of the ice chute and that the chute is completely dry.

  2. Confirm the ice chute and ice bucket seal properly.

    Open the right side door and look inside the fridge at the ice maker and ice chute. These parts are attached to the left door. The gasket should sit flush up against the ice bucket. If there is a gap, warm air from the refrigerator will enter the ice maker compartment and melt the ice. This causes water to drip from the dispenser. To resolve this issue, see our guide on leveling the refrigerator.

  3. Inspect the water lines and couplers.

    If the water line under the hinge cover is not connected properly when the doors are put back on, air can get into the water coupler. Make sure it is not bent at the coupler because this will allow air in and cause a drip.

    To reach the water coupler, review the steps for removing and reinstalling the doors in your user manual.

    Water Line Coupler

  4. Purge the air from the water line.

    If the water filter was recently replaced or your refrigerator was recently installed, dispensing water will help remove any trapped air and stop the water dispenser from leaking.

    Dispense water into a large pitcher until it automatically stops.

    • If the water stream sputters while dispensing, empty the container when it stops and dispense again three more times if it sputters each time.
    • If the stream is steady and the dripping stops, it is safe to assume that there is no air in the water line.
    • If the dripping continues, you need to check the water line and couplers.

If the troubleshooting steps did not help above then this will require service, you have a couple of options based on your warranty. 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/

 


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SamsungCaleb
Samsung Moderator
Samsung Moderator
Options
Kitchen and Family Hub

Hello! I understand how this can be frustrating with your water dispenser leaking, just want to confirm have you tried the troubleshooting below? 

 

It's normal for the dispenser to drip for a few seconds immediately after dispensing water. Once the dispensing stops, leave the glass under the dispenser approximately 3-5 seconds to catch the drips. If the dispenser only drips water when you dispense ice, see our guide for troubleshooting.

 

The most common reasons for water dripping from the dispenser are:

  • Air is trapped in the water line when a water filter is replaced or the fridge is recently installed.
  • The refrigerator has some ice buildup or ice residue in the ice chute.
  • The ice chute does not form an airtight seal with the refrigerator.

This step is only needed if the doors were removed recently, such as during installation or during a move.

  1. Clean the ice chute and the seal.

    Make sure that all residual ice is cleared out of the ice chute and that the chute is completely dry.

  2. Confirm the ice chute and ice bucket seal properly.

    Open the right side door and look inside the fridge at the ice maker and ice chute. These parts are attached to the left door. The gasket should sit flush up against the ice bucket. If there is a gap, warm air from the refrigerator will enter the ice maker compartment and melt the ice. This causes water to drip from the dispenser. To resolve this issue, see our guide on leveling the refrigerator.

  3. Inspect the water lines and couplers.

    If the water line under the hinge cover is not connected properly when the doors are put back on, air can get into the water coupler. Make sure it is not bent at the coupler because this will allow air in and cause a drip.

    To reach the water coupler, review the steps for removing and reinstalling the doors in your user manual.

    Water Line Coupler

  4. Purge the air from the water line.

    If the water filter was recently replaced or your refrigerator was recently installed, dispensing water will help remove any trapped air and stop the water dispenser from leaking.

    Dispense water into a large pitcher until it automatically stops.

    • If the water stream sputters while dispensing, empty the container when it stops and dispense again three more times if it sputters each time.
    • If the stream is steady and the dripping stops, it is safe to assume that there is no air in the water line.
    • If the dripping continues, you need to check the water line and couplers.

If the troubleshooting steps did not help above then this will require service, you have a couple of options based on your warranty. 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/

 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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useroLy856uQ12
Cosmic Ray
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Kitchen and Family Hub

Our Samsung appliance package is practically new also. Fridge/freezer not cooling and compressor seems hot all of a sudden and fear I might be paying a couple hundred just to diagnosis this thing. Who knows if it can be fixed or if parts can be found.

Any suggestions would be welcomed! Samsung help online essentially asked me to check to be sure it's got power. Like I don't know how to plug-in a fridge. Can you believe? Now we know why they offer just a one year warranty - at year two and three, their appliances fall apart. Samsung is a complete disappointment. Will not be purchasing again.

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