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Refrigerator Wi-Fi Disconnected and Won't Reconnect

(Topic created: 04-17-2023 07:08 AM)
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Attwood
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Kitchen and Family Hub

I have a samsung refrigerator RF28R7201SR/AA that displayed a wifi signal on the bottom of the control panel under the door alarm section. When I first got it, it was on and worked great. I recently had to temporarily move the refrigerator and since then the wifi signal light will not come back on, thus the refrigerator wifi is not on. I've tried all the suggestions I can find, nothing works. How do I get it to come back on?

Thanks, 
Very frustrated. 
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Samsung_Moderator
Community Manager
Community Manager
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Kitchen and Family Hub

Hi there, Thanks so much for posting about this. I can certainly understand the frustration of not being able to use all the Smart Features on this refrigerator. To help with this, I'm first providing a link to the user manual for this model. 

https://downloadcenter.samsung.com/content/UM/202105/20210525161422514/FDR_AW3-14_FL_DA68-03833A-05_...

Page 46 has detailed instructions on how to set up the Wi-Fi and SmartThings on your refrigerator. However, if those steps don't help, you'll need to reach out to our dedicated SmartThings team for further assistance. You can reach them directly by calling 1-866-813-2404. 

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Samsung_Moderator
Community Manager
Community Manager
Options
Kitchen and Family Hub

Hi there, Thanks so much for posting about this. I can certainly understand the frustration of not being able to use all the Smart Features on this refrigerator. To help with this, I'm first providing a link to the user manual for this model. 

https://downloadcenter.samsung.com/content/UM/202105/20210525161422514/FDR_AW3-14_FL_DA68-03833A-05_...

Page 46 has detailed instructions on how to set up the Wi-Fi and SmartThings on your refrigerator. However, if those steps don't help, you'll need to reach out to our dedicated SmartThings team for further assistance. You can reach them directly by calling 1-866-813-2404.