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Constellation

Auto fill pitcher leaks

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Our pitcher has also leaked from day one. Tried the re-seating and have only hand washed. I see people getting replacment pitchers still having this issue. Has this been corrected yet?

 

I posted in a similar thread and have not gotten a response from Samsung.

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Samsung Moderator
Samsung Moderator

Re: Auto fill pitcher leaks

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Please feel free to send us a private message with your full model code and serial number so that we can look into this for you. http://bit.ly/33ipYnO


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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Astronaut

Re: Auto fill pitcher leaks

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The pitcher is not made well.  The plastic buckles from the side slightly and does not make seal.  Thought about slightly heating it up and reform it.  But Samsung needs to have better quality control no matter how small the part.

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Constellation

Auto Fill water pitcher leaks

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I am very disappointed that I have finally received my new part and it leaks same as the original one.  What is Samsung's permanent solution to this?

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Samsung Moderator
Samsung Moderator

Re: Auto Fill water pitcher leaks

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I apologize for the frustrations. We are currently having this looked into and we will keep you posted Smiley Happy


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Constellation

Re: Auto Fill water pitcher leaks

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That is what you told me when I posted the original complaint a week ago.  What is the permanent solution to my problem?  Ship me a third water pitcher assembly?

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Samsung Moderator
Samsung Moderator

Re: Auto Fill water pitcher leaks

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We defiantly can do that, can you send me a private message with your full model and serial number? And the following information? 

Full Name

Street Address

Email Address

Phone Number

Place of Purchase


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Constellation

Auto fill water pitcher leaks

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From the day of delivery the water pitcher leaks when pouring. We have attempted to adjust it without success. In fact the leak is getting worse. We love the concept of the auto fill pitcher but hate cleaning up spilled water every time it is used. Is there a way to fix or replace this? 

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Samsung Moderator
Samsung Moderator

Re: Auto fill water pitcher leaks

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Our sincerest apologies for the frustration and inconvenience this has caused. Please feel free to send us a private message with your full model code and serial number so that we can look into this for you. http://bit.ly/33ipYnO


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Constellation

Samsung Refrigerator Auto Fill Pitcher Leaks (both original replacement)

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As per title, the auto fill pitcher that comes with the fridge leaks from the front. All other threads in this forum (multiple!) have a solution where Samsung is asked to be PMd directly, and no other solution that can be applied by anyone. I already received a replacement pitcher (almost 2 months wait) and it leaks WORSE at the SAME SPOT. Obviously tried the few things (dry seal, reseal) and nothing works. Problem basically turns an awesome feature into basically useless - I don't want water everywhere!

 

Help!!

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