Hi we have model # RF28R7351DT/AA
and the front of the water pitcher leaks everytime we use it... We paid a lot of money for this fridge for this to leak, we have checked everything on it and still leaks.. How can we get a replacement, this is still under warranty
I'm sorry to hear that, can you send me a private message with your full serial number so that we can look into all options possible?
I'm sorry to hear that, can you send me a private message with your water pitcher leaking so that I may look into this?
Ours leaks also! Bought frig early January.
Hey Support.. "many" of us have the "same" problem. Probably a good time to take action, fix the flaw and send out new water pitchers that are leak proof.. to all who have purchased within the last 12 months.
To fix this take off the gasket and replace with a rubber band and then put the gasket back on over the rubber band. This will make the gasket thicker and will stop the leak. At least this worked for me.
I just purchased my samsung fridge and everytime i pour water out of the auto-fill pitcher it leaks from the top. This seems to be a common topic based on multiple other threads with the same issue. How do we contact Samsung support to cover a replacement under warranty?
Top is secured, it seems to be an issue with the gasket/seal or perhaps the seam on the plastic itself.