I apologize for the confusion! I looked into your account, and it was just a glitch in the system. You don't need to worry about it; we have your information and will reach back out to you privately once we have your new pitcher ordered
Good morning, I am sorry to hear about your pitcher! Please send a private message with the model code, the serial number and copy of the proof of purchase for the fridge. I will be happy to assist you! http://bit.ly/2XERsky
Where is the leaking coming from? Are you handing washing the pitcher or putting it into the dishwasher?
- If you're within the one year warranty, you can private message one of our moderators to have a replacement sent to you. http://bit.ly/33ipYnO
- If you're OUT of warranty, I recommend reaching out to our part distributor, J & J Parts, at 800-627-4368 or samsungparts.com
I purchased a new refrigerator in July and since the purchase, the auto water fill pitcher has leaked under the spout. I have cleaned, reseated, etc...several times and nothing has helped. It is a mess anytime anyone uses it! HELP!
Do you hand wash or use a dishwasher to clean your pitcher?