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Samsung support has been extremely unhelpful. I've tried chatting multiple times and either they've told me to get my fridge serviced or have simply done nothing and left the chat. I need a replacement for my leaking water pitcher for my fridge that is under warranty. They keep telling me to get service, but the issue does not require service because it is simply a leaky water pitcher.
I'm sorry to hear that so that I may look into this can you send me a private message with your full model and serial number and pictures of your pitcher leaking?
just git ny fridge November 2019.the pitcher has always leaked a bit. bu t the last few days water was falling to floor when I pull out the pitcher. today its not autofilling and the light on the panel is flashing. I also cannot get this fridge to turn on wifi at all.
the instructions on checking for water under the seal make 0 sense to me. where/what seal am I checking? there is no seal below my pitcher
We are sorry to hear about this. Please unplug the refrigerator for 5 minutes, then reconnect to see if the panel starts responding correctly. Also, if you can send a photo of the leaking pitcher, along with the full model and serial numbers to this PM Link, we can look further in to this for you.
beware folks!!! i followed the directions given to me which was disconnect for 5 minutes. now my fridge doesnt cool. has a error code C flashing and 76 flashing on the freezer section. no one will come out until WEDNESDAY. ALL my food will spoil. ontop of being out of work from virus. never again will i buy samsung
Same issue with a leaking pitcher after 7 month of use. Never put in dishwasher either. There is a visible bow around the front seam where water leaks out from. My fridge is still under warranty so I will make a claim once my product registration is completed.
Samsung needs to make an updated model of the pitcher with a better design. Humans have been pouring water of containers for milleniums, can't be too hard to desing a water pitcher! Ideally I'd like to have the option to purchase a stainless stelel pitcher to reduce the amount of possible molding and improve the water taste.
Has anyone contacted the BBB for those receiving more than 3 pitchers from Samsung? If they won't fix the issue and only ask that you PM them, perhaps forcing Samsung to buy back the fridge on a lemon policy may catch their attention. I'm having the issue as well, no thank you Samsung moderators, I don't need to go thru the hoops of getting several new pitchers when you have not fixed the problem.
My goal here is to have folks with multiple pitchers contact the BBB, which in return will go to arbitration with Samsung Corporation and fix the design flaw.
We've had the 22 CF Counter Depth French Door Refrigerator since this past November, and finally contacted customer service to replace our leaking auto-fill pitcher.
We received the replacement pitcher within a week or so (kudos on the quick service!), but the new one leaks even worse than the original one did! (As with the others on this thread, the water is working its way underneath the o-ring seal that's located in the pitcher's cap.)
I'm on the phone as I write this to try to get yet another replacement, but it does seem from the number of comments in this thread that there's a design flaw with these pitchers.