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Constellation

Refrigerator auto-fill water pitcher leaks

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Refrigerator model RF23M8070SR/AA

AUTO-REFILL water pitcher leaks on the front rim when pouring water into a glass. The top of the pitcher is properly attached to the container but still leaks. Any solutions or any way to replace the water pitcher? Enjoy this auto-fill feature multiple times a day. 

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Samsung Moderator
Samsung Moderator

Re: Refrigerator auto-fill water pitcher leaks

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We are sorry to hear about this. It looks like a replacement pitcher will be needed. If you're out of the one year's manufacterer's warranty you may purchase a replacement pitcher here: Samsung Parts (1-800-627-4368)

 

If you're within warranty or need further assistance, Please send one of our moderators a private message or uilize the following  PM Link

Make sure to include the following in  your message:

-Full model code

-Serial number 

-Photos of the leaking pitcher


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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308 REPLIES 308
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Constellation

Re: Refrigerator auto-fill water pitcher leaks

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I have this issue at intermittently also. Sometimes taking the lid off and reseating it helps.

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Constellation

Re: Refrigerator auto-fill water pitcher leaks

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Attempted to reseat multiple times. Didn't work. 

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Astronaut

Re: Refrigerator auto-fill water pitcher leaks

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I have the same issue.  I have to fill a glass over the sink due to the water leaking.  How can I get a replacement?

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Constellation

Re: Refrigerator auto-fill water pitcher leaks

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I'm having the same issue.  The front of the pitcher doesn't seal properly and water goes all over the floor.  I've only had the fridge 8 months and it starting within just a few months. 

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Samsung Moderator
Samsung Moderator

Re: Refrigerator auto-fill water pitcher leaks

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We are sorry to hear about this. It looks like a replacement pitcher will be needed. If you're out of the one year's manufacterer's warranty you may purchase a replacement pitcher here: Samsung Parts (1-800-627-4368)

 

If you're within warranty or need further assistance, Please send one of our moderators a private message or uilize the following  PM Link

Make sure to include the following in  your message:

-Full model code

-Serial number 

-Photos of the leaking pitcher


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in original post

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Constellation

Re: Refrigerator auto-fill water pitcher leaks

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We have the same issue, ordered a replacement DA97-17395A under warranty and the brand new pitcher leaks too. Is there a way to fix this?

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Community Manager
Community Manager

Re: Refrigerator auto-fill water pitcher leaks

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We are sorry to hear about this. Please send the serial number to this PM Link.

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Constellation

Re: Refrigerator auto-fill water pitcher leaks

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I am having the same leaky pitcher problem as everyone else in this forum. How can I get this issue resolved?

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Samsung Moderator
Samsung Moderator

Re: Refrigerator auto-fill water pitcher leaks

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I'm sorry to hear that, can you send me a private message with your full model and serial number and pictures of the water pitcher leaking? 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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