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Constellation

Re: Refrigerator auto-fill water pitcher leaks

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I have same issue. Just received new replacement after waiting 6 weeks and on the very 1st pour, having the very same problem. What a poor design.  Is there anyone who doesn't have this issue?

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Constellation

Re: Refrigerator auto-fill water pitcher leaks

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I wish I could say I don't, but I do. Also on 2nd pitcher and it did same exact thing.

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Samsung Moderator
Samsung Moderator

Re: Refrigerator auto-fill water pitcher leaks

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@userFjBxKF15Ac Can you send a private message here with your full model and serial number of the fridge as well as photos of the leak on the pitcher?


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Astronaut

Re: Refrigerator auto-fill water pitcher leaks

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I have the same issue.

I received the fridge 3 days ago.

 

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Samsung Moderator
Samsung Moderator

Re: Refrigerator auto-fill water pitcher leaks

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Thank you for reaching out. Will you please send a private message with the full model code and serial number? http://bit.ly/2XERsky



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Constellation

Re: Refrigerator auto-fill water pitcher leaks

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Hello,

 

I am having this same issue. I've had my Samsung fridge for about 2 months now. The pitcher is leaking. 

please help?

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Constellation

Re: Refrigerator auto-fill water pitcher leaks

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My pitcher was leaking after two weeks of use and I just got my replacement pitcher and it started leaking right away again.

Very frustrated. 

Please tell me there is a solution to this problem because I use the pitcher a lot every day, between filling my sodastream bottles and my daughter's sports bottles.

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Samsung Moderator
Samsung Moderator

Re: Refrigerator auto-fill water pitcher leaks

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Could you send me a private message with the full model and serial number or any ticket numbers you may have been given?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Astronaut

Re: Refrigerator auto-fill water pitcher leaks

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Same here!  It looks like a really bad design where the gasket is not making full contact where the plastic is not flat.

 

Mine is being serviced under warranty and the tech replaced it with a second unit that leaks.  He took off the seal and flipped it around.  It stopped leaking just until he left.  Now the new one is leaking worse than the original one.

 

They're ordering a THIRD pitcher!

 

Model:  RF22R7351SR

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Constellation

Re: Refrigerator auto-fill water pitcher leaks

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Hello,

 

Have had RF28R7351SR for two months and the pitcher has leaked from day one. Have tried dried fitting and flipping the seal.  Has there been a solution as this seems to be a widespread issue. Please provide me with a contact to leverage to help resolve as this was one of the main reasons my wife wanted me to purchase this unit over LG.

 

Thanks

 

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