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Samsung Moderator
Samsung Moderator

Re: Auto Fill water pitcher leaks

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We defiantly can do that, can you send me a private message with your full model and serial number? And the following information? 

Full Name

Street Address

Email Address

Phone Number

Place of Purchase


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Constellation

Auto fill water pitcher leaks

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From the day of delivery the water pitcher leaks when pouring. We have attempted to adjust it without success. In fact the leak is getting worse. We love the concept of the auto fill pitcher but hate cleaning up spilled water every time it is used. Is there a way to fix or replace this? 

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Samsung Moderator
Samsung Moderator

Re: Auto fill water pitcher leaks

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Our sincerest apologies for the frustration and inconvenience this has caused. Please feel free to send us a private message with your full model code and serial number so that we can look into this for you. http://bit.ly/33ipYnO


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Constellation

Samsung Refrigerator Auto Fill Pitcher Leaks (both original replacement)

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As per title, the auto fill pitcher that comes with the fridge leaks from the front. All other threads in this forum (multiple!) have a solution where Samsung is asked to be PMd directly, and no other solution that can be applied by anyone. I already received a replacement pitcher (almost 2 months wait) and it leaks WORSE at the SAME SPOT. Obviously tried the few things (dry seal, reseal) and nothing works. Problem basically turns an awesome feature into basically useless - I don't want water everywhere!

 

Help!!

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Astronaut

Re: Samsung Refrigerator Auto Fill Pitcher Leaks (both original replacement)

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Here too!  It looks like a really bad design where the gasket is not making full contact where the plastic is not flat.

 

Mine is being serviced under warranty and the tech replaced it with a second unit that leaks.  He took off the seal and flipped it around.  It stopped leaking just until he left.  Now the new one is leaking worse than the original one.

 

They're ordering a THIRD pitcher!

 

It only took a few days to get the replacement the first time... now it doesn't matter if they all leak!

 

Model:  RF22R7351SR

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Constellation

Refrigerator refillable water pitcher has leaked since day one!

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The pitcher has leaked since day one and we have only had the refrigerator since August 2019. Reseating then lid slows down the leak, but still leaks. This seems to be a common problem based on other posts. Is it covered under warranty Samsung?

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Samsung Moderator
Samsung Moderator

Re: Refrigerator refillable water pitcher has leaked since day one!

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I apologize for any inconveniences. I definitely understand your frustration. Please reach out to us via private message with your full model code and serial number so we can to look into this. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Constellation

Re: Refrigerator refillable water pitcher has leaked since day one!

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I used your chat to discuss this issue and will be receiving a replacement pitcher which I hope will permantly solve the issue. 

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Samsung Moderator
Samsung Moderator

Re: Refrigerator refillable water pitcher has leaked since day one!

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That's great!


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Constellation

Re: Refrigerator refillable water pitcher has leaked since day one!

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Mine is leaking also! Its driving me crazy.  I have tried everything to fix it and it still leaks! From what I am reading is that even the replacements leak. Please help!

Thank you

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