Where is the leaking coming from? Are you handing washing the pitcher or putting it into the dishwasher?
- If you're within the one year warranty, you can private message one of our moderators to have a replacement sent to you. http://bit.ly/33ipYnO
- If you're OUT of warranty, I recommend reaching out to our part distributor, J & J Parts, at 800-627-4368 or samsungparts.com
I purchased a new refrigerator in July and since the purchase, the auto water fill pitcher has leaked under the spout. I have cleaned, reseated, etc...several times and nothing has helped. It is a mess anytime anyone uses it! HELP!
Do you hand wash or use a dishwasher to clean your pitcher?
You can clearly see, where the container itself, right under the spout where it meets the seal, that the container has a very slight protusion. Obviously a manufacturing flaw, that prevents the seal to be tight. I will be more than happy to provide a photograph to an email address.
That was going to be my next request lol Please provide the photo of the leaking pitcher as well as the full model and serial number here: http://bit.ly/2sSxapD
There is a fix for this...remove the gasket and put a rubber band where the gasket sits and then put the gasket over the rubber band. This makes the gasket thicker and seems to work for me.