Model RF263BEAESG//AA I paid good money for this French door with water and ice in the door and it is basically a piece of garbage. It keeps freezing in the back and causing it to lose its temperature. It is only 2 1/2 years old. Out if warranty. I will never buy another Samsung refrigerator again. There should be no reason I should have to do this manually every 6 months. Advise anyone you know not to buy this refrigerator
We would be happy to look into this for you. Could you send me a private message with your model and serial number? http://bit.ly/2ihPL97
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