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Original topic:

Refrigerator ice dispenser flap opens and closes constantly

(Topic created: 07-11-2020 07:12 PM)
userqFv82xTtLg
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Similar problem to others reported here to Samsung, without solution. The flap on the fridge ice dispenser cycles open/closed endlessly. Model: RF24R720SG/AA, S/N: <hidden>. Appears to be wire harness issue? This appears to be a common, long-standing Samsung problem, but haven't found a fix online. 

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SamsungCaleb
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So that I may look into this can you send me a private message with your full email address? 


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SamsungCaleb
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I'm sorry to hear that, have you tried unplugging the fridge for about 5 mins then plugging it back up? Also how long has this been occurring? 


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userqFv82xTtLg
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Yes, powered off for 5-10 min, no change. Started off ~2 months ago with occasional single cycle (open/close) when left door was opened. Progressed to continuous cycling when left door open. Last week progressed to continuous cycling even with left door closed. While it is cycling open/closed, no water can be dispensed. 

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SamsungCaleb
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So that I may look into this can you send me a private message with your full email address? 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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userqFv82xTtLg
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<hidden>

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SamsungCaleb
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You can use this link to send me a private message:https://bit.ly/33nV7pS


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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userfTix0HDB4B
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Did you solve this problem?  
My refrigerator has exactly same problem.  Power off doesn't work either.   This is ridiculous.   

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userqFv82xTtLg
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In my case, Samsung replaced the entire door under warranty.  Works fine now. Repairman said Samsung needed to make a design change because the original problem is widespread in these and other similar models. 

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userfTix0HDB4B
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I can't wait to have the service man here.  I have to hear that sound a fee more days!!

If he has to replace the door, I hope he can turn off that sound.  

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userqFv82xTtLg
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You can disconnect the large white wire harness connector under the top cover. It is on the left. That removes power to everything on the left door, including the water and ice dispenser. The stepper motor will stop in mid cycle, so the flapper may be open when you disconnect. May want to reconnect until the motor closes the flapper, then quickly disconnect.