Hey there....I have a #RF28JBEDBSR fridge that I purchased back in September of 2017. Maybe about a year ago the ice started to get stuck in the ice maker. The ice would get stuck and then there would be about 2 layers of ice stuck there that would freeze together. I would remove the ice, it would work normal for usually about a week, then the same thing would happen again. I learned about the forced defrost which would help, but the same problem would still occur over and over again. I got so tired of it that I abandoned the ice maker and just started buying bags of ice to put in a container in the freezer drawer. We are a family of 5, so freezer space is valuable and so using the space for ice really cuts into what i can store in the freezer. Also, the hassle of buying ice to fill this container is a pain, because I have to do twice a week. I got tired of buying bags of ice and started to research how to fix....so that is why I am here.
One of the reasons we bought this fridge because I love the size and layout and how minimal the icemaker was as it seemed like it was well designed. Definately has issues. I live in Arizona and we like to entertain, so we use ice A LOT! It is very common that we run out and have to send someone out....which stinks when you are entertaining. If anyone can help me with a solution, that would be so greatly appreciated! Thanks!