Model #RSG257AARS refrigerator will only make ice after pressing the test\reset button. The water dispenser works fine. When problem first started I changed the water filter and all was well. A week or two later the same problem is back.
The next step would be to proceed with service. You can use the following link below to request service or contact our phone support line at 1-800-Samsung to have service set up for you: https://www.samsung.com/us/support/service/
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