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Constellation

Refrigerator noises

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We purchased a trio of Samsung for the kitchen, my refrigerator is making Water sizzle noise, what is this?

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Samsung Moderator
Samsung Moderator

Re: Refrigerator noises

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Water dripping onto the defrost heater makes a hissing or sizzling sound. Give the following a try:

 

Slightly repositioning the fridge (moving it an inch or so, while leaving 2 inches of clearance on the top, sides, and back) can sometimes reduce this noise.

 

If you look under the front of the fridge, the leveling legs should be in full contact with the floor and the wheels shouldn't be touching the floor at all. If that's not what you see, check out our guide for leveling the refrigerator.

 

If the hissing sound is very loud, service is required. 

 

If the above troubleshooting steps didn't help, here are some service options:

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.

- If you have an extended warranty you can reach out to them to have service processed.

- If you're within the one year warranty, you can Private message one of our moderators to have service processed. http://bit.ly/33ipYnO

- If you're OUT of warranty, use the following link to locate a service center in your area

http://www.samsung.com/us/support/service/location

 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Highlighted
Samsung Moderator
Samsung Moderator

Re: Refrigerator noises

JUMP TO SOLUTION

Water dripping onto the defrost heater makes a hissing or sizzling sound. Give the following a try:

 

Slightly repositioning the fridge (moving it an inch or so, while leaving 2 inches of clearance on the top, sides, and back) can sometimes reduce this noise.

 

If you look under the front of the fridge, the leveling legs should be in full contact with the floor and the wheels shouldn't be touching the floor at all. If that's not what you see, check out our guide for leveling the refrigerator.

 

If the hissing sound is very loud, service is required. 

 

If the above troubleshooting steps didn't help, here are some service options:

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.

- If you have an extended warranty you can reach out to them to have service processed.

- If you're within the one year warranty, you can Private message one of our moderators to have service processed. http://bit.ly/33ipYnO

- If you're OUT of warranty, use the following link to locate a service center in your area

http://www.samsung.com/us/support/service/location

 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in original post

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Constellation

Re: Refrigerator noises

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I moved it around a little bit to make sure it had air, so far I have not heard the noise again, but we think it had something to do with the humidity control, the sounds started when we lowered the humidity in the veg drawer, if it continues, I will get someone to help me level it, as right now with the coronavirus, I am not having anyone in due to my aunts age and health, 

thank you

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