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Gracy316
Constellation

Refrigerator not cooling

About 2 weeks ago my icemaker stopped working. Then the whole bottom freezer stopped cooling, had to throw out all my frozen food. Then this past weekend the whole refrigerator stopped cooling, had to throw out the rest of our food. Had a technician come out this past Tuesday and say it was the inverter board. We ordered the part and replaced it. Held down the fridge and freezer buttons to reset it. Seemed like it was going to start working, felt a little cooler. This morning the doors were cool to the touch, but inside the refrigerator was 71 degrees. What do we do at this point?

Refrigerator model RF261BEAESR

Serial number: <HIDDEN>

3 REPLIES 3
Samsung Moderator
Samsung Moderator

Re: Refrigerator not cooling

Holding the Fridge and Freezer buttons will put the unit into test mode, not reset it. Please unplug the refrigerator for 5 minutes, then reconnect and see if it starts to cool correctly.


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Gracy316
Constellation

Re: Refrigerator not cooling

Ok we did that and now it’s flashing E 81 again. The repair technician said it’s not the compressor and we just changed the inverter board. What else could it be?

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Samsung Moderator
Samsung Moderator

Re: Refrigerator not cooling

Error E81 indicates the compressor is not starting. You will need a technician to determine the exact fault that is causing this. We can set up a service ticket for you, if you like.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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