We have a brand new model RF32CG5400SR, and it cannot dispense water. We had a technician visit TWICE in the past week. The first time he replaced the freezer/filter case, the second time, he replaced the case and the part that includes the freezer damper (it wasn't closing). Each time the failure occurred, the water filter was frozen solid.
We are very unhappy with the miserable performance of this unit. We have scheduled a THIRD visit from the technician. If this problem persists, we will need to investigate other options:
- Can we replace the entire unit, with either the same or a different model? - Can we return it for a refund? (The vendor only provides returns for 48 hours after purchase.)
You say it cannot dispense water but mention they replaced freezer/ice parts? Has water ever dispensed since you bought it? Or ice? Is the water connection to your fridge connection properly? Is that water line even turned on? Do you have enough water pressure? You said water filter, but this should be located in the fridge, right? That makes me think internal fridge temp is way too low if it is freezing. Our fridge is set to 37 and freezer to 0 - what is yours set to?
The connection is fine. The water is not only on, the tech demonstrated it before leaving.
Ours is also set to 0 and 37. (I can't get the stupid app to connect, so I can't change the temperature anyway. I guess having a button inside the fridge to do this was considered bad design.)
In any case, the tech confirmed that there was a defective part during the second visit. Maybe its replacement is defective too, or there's something else going on.
Asking these specifics because I had our fridge delivered but did the water line and hookup myself. Water dispenser was instant and ice they say take 24hrs but it was dropping cubes within 4hrs. Something is wrong with internal temps of the fridge/freezer or the water connection has a problem somewhere.
They should absolutely honor it. If this is a new unit and it has issues instantly, this is a warranty problem. And if they cannot repair it after these attempts, they truly need to replace the unit for you. I'm sorry you are going through these issues. New appliances should not be a pain... should be a good thing.
