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Constellation

Refrigerator recall?

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Have any of the many class action lawsuits yet resulted in a recall/refund for us stupid enough to have purchaced a refrigerator from Samsung? I have been manually defrosting mine for 3+ years every month and getting tired of the 2 hour hassle. I tried all the solutions Samsung customer service offered,they are awesome how they seemed shocked about this problem. Our local repair man won't even schedule a service call(he says a waste of money) as the industry knows how poorly these were designed. I was also fortunate enough to buy the Samsung exploding washer! Please update me if anyone knows. Thanks!

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Samsung Moderator
Samsung Moderator

Re: Refrigerator recall?

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I definitely understand how this can be frustrating. So that we can look into all options possible for you can you send me a private message with your full model and serial number? 


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Samsung Moderator
Samsung Moderator

Re: Refrigerator recall?

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I definitely understand how this can be frustrating. So that we can look into all options possible for you can you send me a private message with your full model and serial number? 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Constellation

Re: Refrigerator recall?

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i have made numerous phone calls and recieved no satisfaction it is time for yau to reach out to me and with a solution that suits me not you i am a first time responder and would hate to use this to my advantage but i will in a heart beat i am tired of dealing you

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Samsung Moderator
Samsung Moderator

Re: Refrigerator recall?

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We apologize for your experience. Please send the model and serial numbers to this PM Link, and we will look in to your case.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Astronaut

Re: Refrigerator recall?

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I have a Samsung Model RF28HFEDTSR and have the same issue.  I have to defrost the ice maker every other day and my fridge won't cool.  For the money you would think that Samsung would back the product and not just throw a bunch of useless fixes at it when we all know they don't work.

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Constellation

Re: Refrigerator recall?

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Agreed


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Constellation

Re: Refrigerator recall?

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Has anything been done or said? So tired of this issue. I literally have to defrost my refrigerator constantly and it barely stays cold anymore. 

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Astronaut

Re: Refrigerator recall?

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Nope

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Astronaut

Re: Refrigerator recall?

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I was told it's a known issue and the fix is to replace the freezer door seal. Also want to look at the drain it is faulty as well. We just had ours serviced, working well so far.

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Constellation

Re: Refrigerator recall?

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I have the same issue. I have wasted so much food dealing with this and now I have a refrigerator full of food that is not cooling because a big chunk of ice has formed on the inside.  It takes at least three days to fully defrost and I can not afford to waste all that food! This is absolutely unacceptable and I'm currently looking into filing a class action suit. 
I have not had issues with the dishwasher as of yet, however, the knobs fell off the stove and will not go back on.  Garbage, and Samsung should reimburse every customer!!!

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