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Chuckulicious
Asteroid

Register my dishwasher

I am trying to register my Samsung washing machine, and both online methods keep failing; typing in S/N, or barcode upload.

 

How can I fix this?  Can someone from support contact me to walk me through the process, or work with me to get my product registered?

4 REPLIES 4
Samsung Moderator
Samsung Moderator

Re: Register my dishwasher

Have you tried a different web browser? Are you getting any error messages?

 

For phone support, please call 1-800-SAMSUNG

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Chuckulicious
Asteroid

Re: Register my dishwasher

When I enter the S/N in the form, the message states "Possible reasons for the error include serial/IMEI number is not valid, product is older than 3 years, product was purchased outside the U.S."

That error doesn't relate as I purchased the device new, from Lowe's, only a year ago.

 

When I used the barcode pic upload option, "INVALID UPLOAD

Possible reasons for the error include invalid image, image is blurry or cut off.If registering a phone or a broadband network service enabled device, use only IMEI #."  That error doesn't apply as tried several times to upload, and each failed until I did the same for my refrigerator, which successfully registered.
 
I'll give it a bit for a reply here, as I prefer to not be on hold over the phone.
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Samsung Moderator
Samsung Moderator

Re: Register my dishwasher

Please send us a private message with the full model code and serial number so that we can look into this for you: Link

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Chuckulicious
Asteroid

Re: Register my dishwasher

In your DMs

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