When I enter the S/N in the form, the message states "Possible reasons for the error include serial/IMEI number is not valid, product is older than 3 years, product was purchased outside the U.S."
That error doesn't relate as I purchased the device new, from Lowe's, only a year ago.
When I used the barcode pic upload option, "INVALID UPLOAD
Possible reasons for the error include invalid image, image is blurry or cut off.If registering a phone or a broadband network service enabled device, use only IMEI #." That error doesn't apply as tried several times to upload, and each failed until I did the same for my refrigerator, which successfully registered.
I'll give it a bit for a reply here, as I prefer to not be on hold over the phone.
