Original topic:

Replacement Water Pitcher

(Topic created on: 1/25/21 10:39 AM)
user7IL99z4h4o
Constellation
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Kitchen and Family Hub

Good afternoon-I purchased new Samsung refrigerator in July 2020 at our Home Depot and since then the water pitcher has leaked.  How may I obtain a replacement pitcher?  I purchased the protection plan for this appliance as well.  Thank you!

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SamsungLarry
Samsung Moderator
Samsung Moderator
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Kitchen and Family Hub

Hey, give this link a shot: https://www.samsung.com/us/support/troubleshooting/TSG01001852/ If this does not help I recommend letting a service technician have a look. Send your full model code and serial number via private message to get started.







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SamsungLarry
Samsung Moderator
Samsung Moderator
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Kitchen and Family Hub

Hey, give this link a shot: https://www.samsung.com/us/support/troubleshooting/TSG01001852/ If this does not help I recommend letting a service technician have a look. Send your full model code and serial number via private message to get started.







Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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userTmEsyD78Ms
Constellation
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Kitchen and Family Hub

I purchased a bag of various sizes and lengths of rubber bands from (STAPLES). I inserted a small rubber band under the rubber gasket on the lid. I gently rocked the lid from side to side until the lid was closed. Make sure the gasket and rubber band are flat.  My pitcher has not leaked since June 1st, 2020. I have received many responses from individuals saying this fix has worked for them. Good luck and stay  well. 

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