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Constellation

Replacement rubber feet for Samsung gas stove top (Model: NA30N655TS/AA)

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We have had our Samsung gas stove top (Model: NA30N655TS/AA) for less than a year, and we already have had (2) rubber feet fall out.  This is incredibly disappointing.  We are not interested in purchasing new replacement grates.  That said, how do we get replacement rubber feet?   Any help would be greatly appreciated.
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Samsung Moderator
Samsung Moderator

Re: Replacement rubber feet for Samsung gas stove top (Model: NA30N655TS/AA)

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If anyone is having this issue, please send a private message to any of the moderators with the following:

-unit's full model and serial number

-photos of the melted or missing grate feet spots


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Astronaut

Re: Replacement rubber feet for Samsung gas stove top (Model: NA30N655TS/AA)

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I'm having the same issue here and now the grates are scratching the stainless surface.  I can't find how to just buy new feet.   Being expected to buy an entire new grate as I have read in some post is unacceptable.    

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Constellation

Re: Replacement rubber feet for Samsung gas stove top (Model: NA30N655TS/AA)

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Our grates are scratching the stainless surface too...super frustrating!  I'm hoping someone from Samsung sees our posts & replies, so we can both get this fixed.  

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Constellation

Re: Replacement rubber feet for Samsung gas stove top (Model: NA30N655TS/AA)

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Same issue here!!

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Astronaut

Re: Replacement rubber feet for Samsung gas stove top (Model: NA30N655TS/AA)

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I am having the same proble. I have only used the range 10 times. This is absurd!

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Highlighted
Samsung Moderator
Samsung Moderator

Re: Replacement rubber feet for Samsung gas stove top (Model: NA30N655TS/AA)

JUMP TO SOLUTION

If anyone is having this issue, please send a private message to any of the moderators with the following:

-unit's full model and serial number

-photos of the melted or missing grate feet spots


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in original post

Reply
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Astronaut

Re: Replacement rubber feet for Samsung gas stove top (Model: NA30N655TS/AA)

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The sound of Samsung giving is ďeafening. I regret buying a suite of "top of line" samsung appliances. Now I own a dual ice maker fridge that doesn't make ice and a gas cooktop missing 4 of 6 rubber feet. But hey,  all I have to do is buy three new grates! You've lost a customer over $2 rubber feet. "Inspire the world" to buy competitor's products.

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