Rf217ACBP Fridge wont stay at any other temp except -1

[userl5BlVCrr6n]

I opened my freezer and it had frostbite. I tried to change the temp but it just keeps going back to -1 wanted it on at least -2 as recommended. Was working and staying on -2 but when I saw the frostbite, i tried to change temp but it stays on-1 now no matter what number I select.

[SamsungBri · Accepted solution]

Hello, try to power cycle the unit. You can do that by either unplugging the unit or turning it off at the breaker for about 2 minutes. This will allow the unit to reset. Once you restore power set the temperature to -2. 

Take a look at the link below if there is frost still inside your unit after the reset.

https://www.samsung.com/us/support/troubleshooting/TSG01109344/

The above troubleshooting steps did not help service is required. You can use the following link below to request service or contact our phone support line at 1-800-Samsung to have service set up for you: https://www.samsung.com/us/support/service/

[userl5BlVCrr6n]

I unplugged the fridge and it's on -2 but still creating frost in the freezer.