I opened my freezer and it had frostbite. I tried to change the temp but it just keeps going back to -1 wanted it on at least -2 as recommended. Was working and staying on -2 but when I saw the frostbite, i tried to change temp but it stays on-1 now no matter what number I select.
Solved! Go to Solution.
Hello, try to power cycle the unit. You can do that by either unplugging the unit or turning it off at the breaker for about 2 minutes. This will allow the unit to reset. Once you restore power set the temperature to -2.
Take a look at the link below if there is frost still inside your unit after the reset.
The above troubleshooting steps did not help service is required. You can use the following link below to request service or contact our phone support line at 1-800-Samsung to have service set up for you: https://www.samsung.com/us/support/service/
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