I have the exact problem. When the doorbell is rang, the Family Hub lists" Activating Device" and clocks... and clocks....and clocks. Essentially all I can do is look at history. Please Samsung fix this issue. It used to work perfectly a few months ago.
It hate this interface.. I don't have any signal coming in from outside
It rings but I cannot see anything.. We should do some type of lawsuit against Samsung, bcs it's Samsungs fault. Cuz ring works perfectly in the app Not in the fridge.. I bought this fridge just and only for this option. But when you call Samsung you get NO help They just send you over to ring, and they keep saying it'd not them, it's Samsung . Any lawyers here ? ??
For those still having issues, per a comment from a Samsung rep earlier in this thread, I removed the Ring app from the home screen and then added it back on again - seemed to work. No issues now.
I'm not sure if rebooting the screen had anything to do with it, I did that before I removed the app (switch is on the right door at the top, you'll need to open the door and remove a cover to access the switch).
Hope that helps someone else!
Is the fridge supposed to answer your doorbell automatically if someone rings?
When I first got the fridge it wouldn't automatically answer but now after some updates it does. I'd rather not have it automatically answer and instead require me to press the answer button.
Like if I'm not by the fridge it will still answer vs letting me answer on my phone. That aint right is it?
1) Long Press the Ring icon and drag it to the delete on top of the screen. This will remove it from the homes screen
2) Click "App", find "Ring" click on it, then "Add" the 3X3. This will add a larger Ring app to the home screen
3) Login to Ring
4) It should not log out any more.