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Constellation

Ring Doorbell not woring properly.

After the recent Samsung family hub software update, my ring doorbell camera view stopped working. When someone press Ring Doorbell, nothing happen on family hub. I did factory reset, but still same...

6 REPLIES 6
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Astronaut

Re: Ring Doorbell not woring properly.

I have the same problem, shows network problem.  tried reset, clear cache etc with no help

 

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Samsung Moderator
Samsung Moderator

Re: Ring Doorbell not woring properly.

I'm sorry to hear that, have you tried to re-sync the app to the ring alarm? Also, have you made sure that everything is connected to the same wi-fi?


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Astronaut

Re: Ring Doorbell not woring properly.

This is happening to me also. What's the solution?

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Astronaut

Re: Ring Doorbell not woring properly.

Samsung service tech came to my home a few days ago. He said there is no trouble code. Nothing wrong with the refrigerator. He recommended uninstalling Ring app. I was really disappointed with Samsung. The after service assistant to the customer is terrible. I tried everything I can do. Still same problem....

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Asteroid

Re: Ring Doorbell not woring properly.

We are working on an update to the app, to fix this issue.

It should be available as soon as the fix is verified.

 

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Asteroid

Re: Ring Doorbell not woring properly.

Please check with app update 4.1.24 for Ring. Please restart lcd panrl after the app update.

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