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usersL5XqyRf7N
Constellation

Ring app keeps logging out on the Family Hub

We have had this fridge for over a yr and the Ring app just continuously logs itself out. Before it would stay logged in for a day or two. Since the last update it just immediately logs you back out. Any help would be greatly appreciated. What is the use of having this feature if it can't he used. 

4 REPLIES 4
FHubSupport
Cosmic Ray

Re: Ring app keeps logging out

Please share two screenshots for us.

Apps -> Settings -> About FamilyHub

Apps -> Settings -> Storage -> Apps -> Ring

 

We can guide based on this info.

 

 

 

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userlanLM7Qb9T
Constellation

Re: Ring app keeps logging out

I have the same problem

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FHubSupport
Cosmic Ray

Re: Ring app keeps logging out

Please share two screenshots for us.

Apps -> Settings -> About FamilyHub

Apps -> Settings -> Storage -> Apps -> Ring

 

We can guide based on this info.

 

One of the things you can try is to logout, clear the app cache using

 

Apps -> Stroage -> Apps > Ring -> Clear Cache

 

In the screen, you can also see the Ring app version. Please let us know the same.

(4.0.16 is latest version for US)

 

After this, please try to login again using

 

Apps -> Ring

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user2HYsWRTNs9
Constellation

Re: Ring app keeps logging out

This solution of clearing the app cache solved my issue for the time being.   Will update as days go by to see if the Ring app logs me out.  If no updates are given, then the issue is resolved.

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