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Halo

Ring live view suddenly not working

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One by one my cameras are failing to load. This is the only device having this issue. I have had this fridge for 4 years and it was already replaced due to ice maker issues now this is the third time ring has had issues due to updates. Please address this ASAP!!7849F282-23C0-4DC3-AAC8-8707B219A883.jpeg

 

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Asteroid

Re: Ring live view suddenly not working

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So if this issue is occurring when ring updates, you need to contact Ring. The issue is likely on thier end
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Halo

Re: Ring live view suddenly not working

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Ring said it is a Samsung issue

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Cosmic Ray

Re: Ring live view suddenly not working

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I have same problem, along with issues with pandora. However that network error is a sumsung error. Samsungs network interfaces suck. Their tvs are the same, contant disconnects.

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Asteroid

Re: Ring live view suddenly not working

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Yeah, that's industry-speak for "I don't want to deal with this issue right now".
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Asteroid

Family Hub Screen does not pull up video from Ring Doorbell Pro

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Hi All,

 

Live view was working fine on my family hub but then all of a sudden it stopped. Tried all the basic troubleshooting steps discussed in the Family Hub blog, but no luck. Has anyone found a solution yet?

 

Error " Video Streaming not available due to the network issue". 

 

If someone rings the doorbell, the family hub screen automatically DOES NOT pull up the video like it used to.  

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Cosmic Ray

Re: Family Hub Screen does not pull up video from Ring Doorbell Pro

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Please note that this has been identified as a server issue and Amazon/Ring are currently investigating this on priority.

View solution in original post

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Asteroid

Re: Family Hub Screen does not pull up video from Ring Doorbell Pro

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Thanks for the update. But it's strange that I posted the same question on ring community forum and they haven't responded yet. On the other hand, according to your response, they should have as it's a known issue and they are investigating on priority. 

Also from the similar discussion threads, both here and on ring community forum, it's mentioned several times that it's a family hub issue as it doesn't happen on any other device such as iPhone or echo show and such. 

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Astronaut

Re: Family Hub Screen does not pull up video from Ring Doorbell Pro

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Hi there, I think that I have found a solution for smart hub Samsung fringe and ring disconnecting problem . I have noticed that in the ring app , under authorised device’s there is no Samsung fridge , so I think that is a problem.
Solution : Go to web browser on Samsung fridge, log on to myring.com. While logging in tick box “ remember this browser “ . After logging in in the ring app Samsung device will be added to list of authorised devices, close browser and restart your fridge smart hub . And that would solve the problem, it works for last 3 days in my case.
I

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Asteroid

Re: Family Hub Screen does not pull up video from Ring Doorbell Pro

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This is not a solution and moving my post to a thread that has been marked is not goin to help. 

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