We can't get live view to work on our new Family Hub. The account is linked, we've done a factory reset, we've updated the app etc. we can see the event history and play historical videos but when we press live view it says "the ringing device doesn't support this request". We have a Ring 2 doorbell. Bixby also says the front door is disconnected.
I can see history too and play recoded videos from it, but there is no option for live view or auto pop-up when someone rings does not work. it used to work the first time but not anymore.
did you find any solution to your issue?
**Samsung Admins moved my original post to thread which has been marked as solved without any real solution and conflicting information. So posting this again**
Live view was working fine on my family hub but then all of a sudden it stopped. Tried all the basic troubleshooting steps discussed in the Family Hub blog, but no luck. Has anyone found a solution yet?
Error " Video Streaming not available due to the network issue".
If someone rings the doorbell, the family hub screen automatically DOES NOT pull up the video like it used to.
And they keep moving my posts to this thread so that it shows up as 'solved' discussion! A $3000 appliance and they don't even have the decency and ethics to admit it's their issue and they will fix it. They keep passing it onto Ring/Amazon who's customer care is also world class like here. And their is zero evidence to support the fact that it's a Ring doorbell problem as it works on my phone, echo show etc, just not on the family hub.
I have same issue "video streaming unavailable due to network problem". Waiting for samsung smart things support to get back to me after calling them. Samsung customer support emailed me to call SmartThings support:
"We would like to inform you that we have a dedicated team to assist on Smart Things, please contact smart things support at 1 800-726-7864, and select option #5. Hours of operation: Mon-Fri: 9 AM-6 PM (EST)
If you have any other questions or concerns please do not hesitate to get in contact with our Live Chat or Email support by visiting the below Samsung Canada Support site:
Thank you for your cooperation.
Samsung Customer Care"
I also called ring support at 1 (855) 300-7289 and was told samsung has to fix this.