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userKnoixpmGyu
Astronaut

Robot Vac wont change floor plan

I have mapped a new floor plan for my 9350 but when I go to load it it just flicks back to the original map. I have the correct app, I have reloaded the app, I have switched the vacuum off but noth improves the issue. Any suggestions?

3 REPLIES 3
Samsung Moderator
Samsung Moderator

Re: Robot Vac wont change floor plan

Thank you for reaching out, could I have your full model number to better assist you? 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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user2RfpUC1fK4
Astronaut

Re: Robot Vac wont change floor plan

My 9350 does the same thing. It will briefly flash to the selected floor plan but switches back before I can do anything else. 

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Samsung Moderator
Samsung Moderator

Re: Robot Vac wont change floor plan

To better assist you could I have your full model number? 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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