My name is Cassandra Cooper, I live in Houston. I purchase a Range in October and it caught fire November 23, the night before Thanksgiving, while cooking Thanksgiving dinner. They sent a repair person that following Monday. He told me that he didn't see anything wrong and he did know what to look for. He then proceeded to tell me, he thinks its safe. I called for a different repair person, who happen to be a ex volunteer firefighter, he saud he can clearly see where it caught fire. However, his ticket, pictures and comments are nowhere to be found. I, have had heart surgery, my husband is elderly and we are having to eat out daily. The customer service is horrible to it's customers. They are trying to send the 1st repair man back, the same one that and i quote doesnt know anything. I've contacted, all local news channels, CNN and all others. Waiting on reply. Please help me get in touch with someone. Samsung DOES NOT stand behind the product. This range caught fire within 45 days from purchase. Please HELP.
Can you please send us a private message with your full model and serial number of your device?
We do not have access to that information. In order to look into this for you, we will need either the full model and serial of the device or any transaction numbers you may have to be privately messaged to us, please.
We just replaced our Samsung electric oven/range because of burning smell coming from behind the stove. Samsung would not help us unless we paid the entire cost. Only a year and a half old. When the new stove came (not samsung) the installer took the back off of the Samsung oven and said the entire back was melted. Very dangerous! I will NEVER purchase Samsung products again.