We built a new home in 2018 and furnished it with over $10,000 of new Samsung appliances and TV's. This included (2) Refrigerators (RF28HFEDTSR/AA, RF28HFEDBSR/AA), Oven (NE58F9710WS/AA), Dishwasher (DW80M9550US/AA), 75" TV (UN75MU8000FXZA), and 55" TV (QN55Q6FAMFXZA). We have had issues with every item except the 55" TV. We have the infamous ice maker issue with one fridge, and the other fridge makes noises. The dishwasher has rusting racks, I just purchased a replacement motor for the Waterwall (grinding noises), and a door seal has failed. The stove we had to replace the circuit board (with service call). The 75" TV had to have it's LCD fully replaced (the parts were covered under warranty, but I was responsible for labor). FYI - We purchased LG Washer/Dryer and microwave and have had zero issues. I tell everyone I know not to buy Samsung. If anyone can help me with the ice maker issue I would appreciate it.
Hello there, I am so sorry to hear about your dissatisfaction with Samsung however It will be our pleasure to review and assist as best as possible regarding the ice maker concern if you can send a private message with the model code and the serial number of the refrigerator in question to proceed. https://bit.ly/3p4UuiW
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Hello there, I am so sorry to hear about your dissatisfaction with Samsung however It will be our pleasure to review and assist as best as possible regarding the ice maker concern if you can send a private message with the model code and the serial number of the refrigerator in question to proceed. https://bit.ly/3p4UuiW
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
I actually called Samsung today and they are sending someone to repair my ice maker for no charge. Also, they are replacing my rusting dishwasher baskets for no charge.
Mine is practically new also. Fridge/freezer not cooling all of a sudden and fear I might be paying a couple hundred just to diagnosis this thing. Who knows if it can be fixed or if parts can be found. Samsung help online essentially asked me to check to be sure it's got power. Like I don't know how to plug-in a fridge. Can you believe? Now we know why they offer just a one year warranty - at year two and three, their appliances fall apart.
