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Astronaut

Re: Samsung Family Hub 2.0 different models / versions and software ... when can we expect updates

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I’ll add my vote here too. This is a $6,000 fridge, not a $600 phone. The software support cycle needs to be longer that a couple years. I bought into Samsung’s promises of apps and updates. Todate, one update. And no new functionality at that.
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Galaxy

Re: Samsung Family Hub 2.0 different models / versions and software ... when can we expect updates

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Can you confirm the software version that everyone has and moderator can you please provide the current latest version. 

 

Want to make nothing is blocking an upgrade. 

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Constellation

Re: Samsung Family Hub 2.0 different models / versions and software ... when can we expect updates

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Mine is  FHUB3M.KM.EU.RF9500.MP 20180817_053158

 

It has Bixby, Smartthings and Ring.

 

I am in the UK and it has US Language, Smartthings doesnt work and as I an intercom, the ring is untested.

 

 

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Constellation

Re: Samsung Family Hub 2.0 different models / versions and software ... when can we expect updates

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This is giving me pause.  I am refurbishing my kitchen and was intending to buy a Family Hub. 

But based on this thread, Samsung seem to be enforcing obsolescence on otherwise capable hardware, once it hits a couple of years old.  And to add insult to injury, they're refusing to respond with anything other than a jobsworth "dunno", to customer queries.

Shoddy, Samsung.

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Constellation

Re: Samsung Family Hub 2.0 different models / versions and software ... when can we expect updates

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Do yourself a favor, don't get one. As you see, they don't care about our issue.

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Constellation

Re: Samsung Family Hub 2.0 different models / versions and software ... when can we expect updates

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First generation fridge user here also.... my software it up to date but lacking so many new features, like the ring app!  

 

I went to my buddies house who has a gen2 fridge, and it updated like 40 apps for him!!!

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Asteroid

Re: Samsung Family Hub 2.0 different models / versions and software ... when can we expect updates

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Unacceptable support from Samsung here... They shouldn't be able to sell a product if they dont support its updates.

 

Smart Devices/IOT future NEEDS keen development and updates in order to remain secure ?

Why should we have 1yr old+ firmware running in our home Wi-Fi?

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Constellation

Re: Samsung Family Hub 2.0 different models / versions and software ... when can we expect updates

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I was going to get all Ring cameras, but since it doesn't work with my fridge I went with the NEST because it's compatible with Google Home Hub.

 

It really bites that they aren't taking care of their 1st gen purchasers. I guess they expect us to purchase another $4,000 fridge after only a few years. 

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Asteroid

Re: Samsung Family Hub 2.0 different models / versions and software ... when can we expect updates

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Am I smelling a class action here?

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