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Constellation

Re: Samsung French door refrigerator dead after 6 months

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Mine is expierencing the same issues with the ice maker.   This is a top end unit, 4 door model.  Tech support said to unplug it and let it set and defrost.   The ice bucket is frozen in place.  How is that a common thing you have to do every so often, defrost your fridge because the icemaker stopped.  Give me a break Samsung!  I'm a huge user of Samsung products, TVs, Phones, Smart Home, but I'm really having second thoughts.  I saw in Florida two women were offered refunds on their fridges for the icemaker issues they were having.  This was only after a news reporter called and emailed them though.  I'd like to get my refund, thank you very much! 

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Samsung Moderator
Samsung Moderator

Re: Samsung French door refrigerator dead after 6 months

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I would be happy to look into this for you.  Could you provide a transaction number that we could look into? If so, please send it via private message. http://bit.ly/2ihPL97.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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