Original topic:

Samsung Fridge RF28R7551SR/AA not making ice

(Topic created on: 12/21/20 5:04 PM)
userGLNnOKfdV7
Astronaut
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Kitchen and Family Hub

My fridge after 1 year has stopped making ice.  It is not frozen over and looks normal.  I have reset it multiple times with only one resulting in making ice.  I have also tried unpluging it to do a hard reset but still no ice.  I checked water pressure and it is normal and filter is good.  Does anyone have any other ideas of what it could be?

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SamsungBri
Samsung Moderator
Samsung Moderator
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Kitchen and Family Hub

Hello, take a look at the link below it has some additional troubleshooting steps that you could try.

 

https://www.samsung.com/us/support/troubleshooting/TSG01001012/

 

If the unit is still not making ice after you have completed the troubleshooting steps in the link about service is required.

Please feel free to send me a private message with your serial number so that I can look into this for you. http://bit.ly/33ipYnO


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useryQAnKhceSV
Asteroid
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Kitchen and Family Hub

I had the same issues with model RF263T. Did the water pressure test and all. Decided to go ahead and replace water filter with an oem Samsung Water Filter. Did the required flushing, reset, test ice drops, then few hours later ice started dropping. Hope it works for you if you go this route.