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useryXx71AiV66
Asteroid

Samsung Gas Range NX58H5600SS/AA Bottom Pan

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I have a Samsung Gas Range (NX58H5600SS/AA). Had it for about 8 months. Recently, I had some grease spill on the bottom pan. Where it spilled, it caused quite a bit of smoke and once it cooled, I noticed that the pan is warped. Seems to be pretty thin material. Anyone else have this? Is this a defective part?

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Samsung Moderator
Samsung Moderator

Re: Samsung Gas Range NX58H5600SS/AA Bottom Pan

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Oh no! Could you send us a private message with some pictures of the spill?


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10 REPLIES 10
Samsung Moderator
Samsung Moderator

Re: Samsung Gas Range NX58H5600SS/AA Bottom Pan

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Oh no! Could you send us a private message with some pictures of the spill?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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useryXx71AiV66
Asteroid

Re: Samsung Gas Range NX58H5600SS/AA Bottom Pan

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Received a response from a Samsung Rep through this post. We had several "private messages" detailing personal information on my range and it was determined that what happened to my range was not normal. It was within warranty and the rep arranged for a local Samsung Repair Company to open a service call at my home. They just came and replaced the bottom plate.

 

AWESOME SERVICE!

 

Thanks

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Samsung Moderator
Samsung Moderator

Re: Samsung Gas Range NX58H5600SS/AA Bottom Pan

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We're glad that you were able to get it repaired Smiley Happy 


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Samsung Moderator
Samsung Moderator

Re: Samsung Gas Range NX58H5600SS/AA Bottom Pan

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We would like to get a technician out.  Could you provide the serial number?


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useryXx71AiV66
Asteroid

Re: Samsung Gas Range NX58H5600SS/AA Bottom Pan

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Thanks for the reply. Here is the serial number for my range: 0BGG7DDh701066T. (manufactured 7-1-16) Purchased 9/9/16.

My address is:

40 North Drive

Buffalo, New York 14216

 

Thanks,

Joe Santone

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Samsung Moderator
Samsung Moderator

Re: Samsung Gas Range NX58H5600SS/AA Bottom Pan

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Could we get your telephone number and the place of purchase? 


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useryXx71AiV66
Asteroid

Re: Samsung Gas Range NX58H5600SS/AA Bottom Pan

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Sorry. My home phone is 716-833-3859. Cell phone is 716-913-0398.

Place of purchase was Home Depot, 2100 Elmwood Ave., Buffalo, NY 14207

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userfRsIQWqvsf
Astronaut

Re: Samsung Gas Range NX58H5600SS/AA Bottom Pan

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Just bought this range, where is the serial number located?

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Samsung Moderator
Samsung Moderator

Re: Samsung Gas Range NX58H5600SS/AA Bottom Pan

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userfRsIQWqvsf, it will most likely be located on the inside of the door or the warming drawer on the bottom and on the back of the unit. 

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