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Samsung MS19M800AG Microwave runs when door is closed

(Topic created: 08-30-2022 11:41 AM)
userKU5BJMmhom
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Kitchen and Family Hub

 

My samsung MS19M800AG microwave runs when the door closes. There is a humming noise coming from the microwave when the microwave is supposed to be off. The light stays off unless I intentionally heat something up.  I did put a cup of water in the microwave when the door was closed. It got hot without me turning the microwave on.  Any solutions?

 

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Samsung_Moderator
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Community Manager
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Kitchen and Family Hub

Hi there, That definitely does sound concerning. For your safety, we ask that you unplug the microwave, or flip the circuit breaker, until the unit can be serviced. For assistance with service, you can reach out to us through any of the methods listed below.

1.) Reach out to a Moderator directly, by selecting our name and the message option. When messaging please use a link to this thread in addition to the info above.
2.) Reach out to us on Facebook or Twitter. Please provide the same info as above, as well as the link to your thread.
3.) You can also contact 1-800-726-7864, if you’d like to speak with a live agent about this situation.
4.) Last, if you wish to speak with a live agent and don’t want to call in, you can reach out to our Live Chat team. 

 

When you contact us, you will be asked to provide the full model and serial number of your unit, as well as your name, street address, 2 phone numbers (Best contact, alternative number), email, and place of purchase. We appreciate you reaching out about this, and look forward to helping you get this resolved quickly. 

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Samsung_Moderator
Community Manager
Community Manager
Options
Kitchen and Family Hub

Hi there, That definitely does sound concerning. For your safety, we ask that you unplug the microwave, or flip the circuit breaker, until the unit can be serviced. For assistance with service, you can reach out to us through any of the methods listed below.

1.) Reach out to a Moderator directly, by selecting our name and the message option. When messaging please use a link to this thread in addition to the info above.
2.) Reach out to us on Facebook or Twitter. Please provide the same info as above, as well as the link to your thread.
3.) You can also contact 1-800-726-7864, if you’d like to speak with a live agent about this situation.
4.) Last, if you wish to speak with a live agent and don’t want to call in, you can reach out to our Live Chat team. 

 

When you contact us, you will be asked to provide the full model and serial number of your unit, as well as your name, street address, 2 phone numbers (Best contact, alternative number), email, and place of purchase. We appreciate you reaching out about this, and look forward to helping you get this resolved quickly.