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Samsung NE59J7850WG Duo Flex broils during bake

(Topic created: 05-26-2021 05:21 PM)
userEOjPcQDxUy
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Kitchen and Family Hub

My Samsung electric range flex duo NE59J7850WG goes from baking to broil on its own with no notification, causing the food to burn to a crisp in minutes. This has happened several times, and if no one was watching possibly could have started a fire.  The behavior is intermittent but definitely happens.  The stove is only 3 years old.  Also the hot surface light is always on for some reason.  

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SamsungLou
Samsung Moderator
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Kitchen and Family Hub

I will be happy to assist you. How often has this happened? Have you turned off the power to the range for several minutes to allow the oven to reset?


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userEOjPcQDxUy
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Kitchen and Family Hub

It happens a couple times every 4-5 months.  I did unplug it between the last time it happened and now because I took the stove out to clean behind it.  Is this something that is going to happen regularly that I have to worry about, or is there a fix for it?

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Solution
SamsungLarry
Community Manager
Community Manager
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Kitchen and Family Hub

I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.  
 
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