My Samsung electric range flex duo NE59J7850WG goes from baking to broil on its own with no notification, causing the food to burn to a crisp in minutes. This has happened several times, and if no one was watching possibly could have started a fire. The behavior is intermittent but definitely happens. The stove is only 3 years old. Also the hot surface light is always on for some reason.
I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.
It happens a couple times every 4-5 months. I did unplug it between the last time it happened and now because I took the stove out to clean behind it. Is this something that is going to happen regularly that I have to worry about, or is there a fix for it?
I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.
